Pottery Barn — Local services in Rancho Cucamonga

Do Not Ever Buy at Pottery Barn. We just had a terrible experience and it put our credit cards and credit at risk. We purchased over $11,000 in furniture and the sales clerk was very nice. But they charged our credit card for the $11,000 purchase and over the next two days we received 7 more charges on our credit card for a total of $38,699.66. It went over the card limit and bounced other preset charges we had. Then they tried to charge MORE! We called the manager and he tried to talk to my wife like she was not intelligent to understand how it works, that they put holds, then charge again when each items is in fulfillment, then amounts are supposed to drop off. My wife and disabled son went to Mrs. Fields cookies and her credit card was declined on a $5 purchase because of the excessive unauthorized charges, this was embarassing. We never authorized $36,699 in charges. We then called corporate HQ and all they are concerned with is explaining how their system works. Again, we never authorized all these 8 total charges, plus more attempts. All their customer service tried to do was justify this horrible business practice. We then asked to cancel the whole order, and they are now saying we can not cancel 2 chairs becasue they are custom outsourced chairs already ordered. We do not want just two random chairs and will not be held hostage for their horrible service and policies. Please do not even enter a Pottery Barn, this was a nightmare. There are many better furniture options. I am 62 years old and all other stores over the years have been professional and treated us well and valued...

Went to do a registry here, and saw older lady and told her I wanted to register for my wedding. The whole process seemed antiquated and she did not want to help us because she said the system was so old. She did not help with us looking for anything and our register gun did not work. Customer Service SUCKED. Could have spent thousands of dollars here, but didn't want to because it seemed like a hassle to register in the first place. She didn't say "congratulations" at all like Crate and Barrel did, and seemed relieved we did not want to create a registry due to time it would take to make one. Now I'm registered there through "The knot and she didn't help me...

Paid $179 for the suede pillows and inserts. Cashier was too lazy too get me new cover and inserts from the back so I was sold floor samples. I noticed the snags and discoloration when I left the store. Walked back in and girl had an attitude. I told her I would make it simple and just return the pillows. She then said no that's ok Im busy but will take care of it. Another lady brought out the new covers and inserts and I showed her the difference. I said someone was being lazy and she apologized. What a shame to spend $179 for two pillows and have...