La-Z-Boy Rancho Mirage — Local services in Rancho Mirage

I will caveat this review with acknowledging that the sales person who sold us the chair was a nice person and helpful on the day of purchase. BUT. From that point on this purchase has been a horrible experience ! Chair started making all kinds of noise only several months into use. You can't lean back even an inch and it will make a horrible sound when leaning forward back into position, to get out of the chair. I called the service number on the warranty card and after the standard 40 minute hold time, I set up a scheduled appointment for service. I requested "after 3:00pm" so I wouldn't miss work in order to have my new chair serviced. They use a third-party company US Quality Furniture to do the service. Of course, they scheduled it for 8am to 11am for service. I called and tried to change that but was on hold too long. I gave in and waited at home, not getting paid, and 15 minutes after 11 they call to say they aren't going to make it. I already knew that ! - I had to reschedule for another day - They rescheduled for 10am to 1pm in the middle of a Friday. Took that day off just for the service guy to Not Show Up AGAIN ! Wasted two days off work. I called the store where I purchased it and they just said, it's out of their hands and nothing they can do. Total Failure on Customer Service !! Unless you like living in an episode of Twilight Zone - NEVER...

Ordered an almost $3k recliner/rocker in custom leather. It arrived damaged and they make you go through Customer Care. They also don’t offer returns or refunds!! Now I am stuck with a broken chair that was delivered with malfunctions and stuck fighting to get someone to come make this right! Also staff at store are worthless unless you’re buying! Zero customer service, sympathy, or resolve to replace the broken crap...

If there was a zero star I would select it...Jimmy how come La-z-Boy has a couch on the floor that you cannot sell or order? La-z-Boy, what kind of customer service is this? Mathis furniture here we come....we had cash money to purchase a couch that supposedly does not exist for ordering....and even better, not...