Mattress Showroom Rancho Mirage — Local services in Rancho Mirage

Recently, my wife and I learned we were in need of a new mattress for a variety of reasons. As senior citizens challenged with different needs, we proceeded to explore a variety of options via on-line research reading and personally visiting a number of retail stores here in the Coachella Valley. Unfortunately, the experience with our "tryout" visits were mostly disappointing resulting in sales representatives providing mixed and even self-serving opinions regarding that which would best meet our needs. This led us to return to the Mattress Showroom in Rancho Mirage where we had purchased our current mattress, still under warranty. We were hoping that the previous sales representative, who had then provided us with outstanding service, was still working at the Showroom. Much to our good fortune, he was. His name is Gabriel Aguilar. After a number of mattress "tryouts" at the showroom and concomitant meetings with Gabriel, we proceeded with the purchase of a Temper-Pedic-LuxeBreeze-Medium Hybrid, 13" Profile, CA King. If it weren't for Gabriel, the sales person, we would still be "shopping" and confused as to what would be best for us. Having been a successful higher education professor, college president and chancellor, (now retired), I believe I have acquired the experience and am a good judge of character and potential for success. In my interactions with Gabriel, I found him to have the "right stuff". Permit me to share a few remarks about our experience with Gabriel. His responsiveness to addressing our needs was characterized by being a good listener, treating us with respect, communicating clearly and succinctly, sharing a subtle sense of humor, and having a caring disposition with an unfailing good spirit. His professionalism and knowledge, that is, ability to educate us about our options, went a long way providing us with a strong sense of trust in his recommendations. There is not doubt that his focus was on our satisfaction and care, not to just making a "sales pitch". His responsiveness and willingness to go above and beyond made a significant difference in our experience of shopping for a mattress. To the ownership and management of Mattress Showroom in Rancho Mirage, our sincere thank you for the exceptional service Gabriel recently provided us, which in our judgment certainly deserves recognition We salute you for having such a service-oriented staff member. Our congratulations to you and your company. With appreciation, Don and...

I have a elderly parent that fell and broker her hip. We had a hospital bed brought in but the mattress is so uncomfortable, she wasn't sleeping well. I had been working with another, local home furnishings store on buying a tempurpedic mattress to replace the hospital grade mattress and randomly popped in to Mattress Firm just to compare prices and delivery times. Gabriel was kind, thoughful and extremely informative. He suggested a Tempurpedic that would check all the boxes we needed, for nearly $1000.00 less than the competitor (without him knowing this) same day, free delivery and gifted a tempurpedic pillow as well as a mattress cover. In addition, the delivery folks were prompt, attentitive and wrapped the hospital mattress in plastic and placed in garage for us. If you are looking for prompt, courteous and 'above and beyond' service all for an extremely competitive price-- Go...

My wife and I bought our first mattress at Mattress Showroom in 2013. The service was so good I continue to come back for all of my mattress needs. I have shopped other mattress stores trying to get a better deal but always end up back at Mattress Showroom. This is mainly because of the Salesman that helps me (Gabriel) spends the time understanding my needs and listens to me on why I'm there. I shouldn't call him a Salesman, I really don't like Salesmen but Gabriel is more of a consultant. He knows his mattresses and is not going to sell me something I do not need just to make a sale. I trust his judgment. Thank you Gabriel for all your help with the last...