Starbucks — Restaurant in Redding

It’s frustrating—I spend a lot of money at this place and even bought a coffee here this morning. When I returned later to get some work done, I was told I had to make another purchase to stay. Everything seemed fine until I asked for a cup of ice and inquired about the AC, as it was uncomfortably hot inside. When I asked an employee, she didn’t even look up and just said, “Yes, the AC is broken.” I then noticed a large fan that wasn’t on and asked if it could be turned on. She simply responded, “I don’t know how to do that.” Another customer, who also agreed it was hot, got up and turned it on themselves.

Shortly after, the same employee who claimed she didn’t know how to turn on the fan approached me and said I needed to make a purchase to stay. At that point, I was already feeling uncomfortable due to the looks, whispers, and gossip over the headsets while I was being scrutinized. When I expressed my surprise, I was immediately accused of being hostile. Two different employees then came up to me and asked me to leave.

The whole situation was ridiculous. I wasn’t causing any trouble—just asking for a cup of ice—yet they treated me like an inconvenience. Anaya, in particular, had a terrible attitude, laughing, smiling, and calling me hostile as if I was overreacting. Whatever happened to basic kindness and courtesy? In the end the manager was cool about it and explained the policy to me and I conveyed to her that I understood the policy but felt mistreated. Either way, I definitely won’t be returning to...

If I could give zero stars I would. First of all the person they had on drive thru was incompetent. When you are on drive thru you deal with one customer at a time. Either taking there order through the spear or dealing with your customer at the window. This girl was trying to do both and would ask if I wanted anything else just for me to say what and be ignored for a couple minutes and her come back and ask the question again. I had to repeat myself 5 times. Which I normally would just be slightly frustrated. Then I get up to the window and I have 2 $25 gift cards my order is like $26 something so I had her one and she scans it. I hand her my other one for the dollar something left due and she scans it and throws it away. I ask why she just threw it away and she was like of sorry and pulls to completely different gift cards out of the trash. I had just gotten 2 red Christmas design cards and she pulled out white ones. I proceeded to to tell her those aren't my cards. Anyways a whole argument ensues where she tells me I'm wrong and I say whatever and pull around and come inside. Long story short manager gets involved still insists I'm wrong on which cards I had. Tried to give me a little sorry here's five bucks card. And I showed her which cards I had so once she actually dug through the trash can she found my original gift card finally. And I was right it was the red Christmas one. So don't come here unless you want to deal with stupid people that will just tell you...

I was there yesterday and ordered my coffee together with my friend who got her order 15 minutes earlier than mine and it took me long to watch the baristers cleaning the counters(which I am well to receive this service in front of my eyes) and also servicing the drive-in customers (which is also okay) but nevertheless I should not be waiting as the only customer to get my order which was simply a grande de-caf americano with cream and sugar... Couple of times I asked why it takes too long to get my order and I was answered to wait since they were serving to drive-in customers. When I got my coffee it was cooler than regular heat, although I was asked to renew it, I refused claiming not to be waited another 15-20 minutes. Later on a lady approached my table with a tall cup of coffee and asking me if this was hot enough to satisfy my request and extended her appologiez. She was the Store Manager and heard the last conversation with barister that I was saying "No not to wait for another 20 minutes"..and from there on she investigated about our conversation and wanted to extend their sorry for the incident happened. I do not know if in store customers will have priority to receive the service as well as the drive-in customers in future due to this experience but I HIGHLY EXTEND MY APPRECIATION to the Store Manager who gently held this inconvenient...