Lovesac — Local services in Reno

The alluring ads brought my family into the showroom. The staff is taught to be friendly but beware. Once you buy and sign they could not care less.

The stealth tech we received six weeks after we bought the couch unfortunately didn’t work so we asked to return. Spoke with Loraine on the phone said she’d have the refund ready and boxes too for the return. When we arrived there, the refund wasn’t ready so Connor did the refund and unfortunately he did the refund while complaining he had a long day meeting after meeting and said he’ll process it. Waited there for half an hour waiting for a stealth tech refund to be completed. I was given the boxes to return and told the refund is complete. I mailed everything. Unfortunately he missed refunding the stealth tech pillows and now because supposedly that quarter is closed I can’t get my refund for the pillows. His incompetence and in issuing my refund properly means now I returned stealth tech pillows and no refund issued for pillows that are expensive. So word of caution make sure you do your own refund; or it’ll cost you hundreds of your...

We were seeing a lot of influencers and advertising on the sactionals. On our way from Oregon to Tahoe to see our grand babies, we found a store in Reno. Upon arriving we were greeted by the sweetest young lady, Grace, and she was so informative and answered our all our questions. She was so patient and kind, she knew all our questions. We left in awe and contemplating what we should do. This is a huge investment for us but she made us feel so confident in our purchase. We had lunch next door and went back to place our order all because SHE was exceptional in giving us the knowledge and was at no time pushy and salesy. Thank you Grace for having all the questions answered and being such...

First visit after seeing TV ad. Wanted to experience. Store Manager gave us a through explanation of how the modules were assembled and the various configurations possible. Even got a demo of the built-in surround sound. No pressure to buy as they don't work...