Kettle Embroidery, LLC — Local services in Rexburg

I came into this shop to order a couple of t-shirts for a Halloween costume; I had designed the graphics myself, and made sure that I had all of the materials (fonts, colors, etc) ready to hand over to the shop. I was asked to email the files to the shop; no big deal, so I did it. I called the next day to double-check that they had received the files over email and was told that yes, the files were in, expect the shirts to be ready in one week. When I returned to pick up the shirts, the font was completely wrong! It was just a generic typeface and not at all what I had designed. I asked what had happened; apparently the girl I'd talked to when I brought in the order had left on maternity leave. Nobody had bothered to find out about the design for my order and use the correct font file. They apologized and gave me the shirts for free, but I can't use them. I'm not pleased with the lack of communication in this shop; this is an oversight that could have been easily prevented. I won't be...

I recently went to kettles to have some engraving done on something that was very important to me. When I picked it up, I was disappointed in the final product. So I called Kettles and ask for Matt. I explained the situation and he told me to bring him back and I did. We looked at it together and he could see why I was disappointed.He started coming up with ways to fix the problem. Finally he asked where Id bought this item. I told him he said you know what I think the simplest way to fix this is for me to simply go buy a new product and engrave it. He went above and beyond to meet my needs to make sure I was satisfied, and I cannot say enough about his ability to have a successful customer service experience. Five stars...

Did not love my experience here. The turnaround time was longer than quoted. I had called and asked for a rough estimate on prices for what I was looking to do. After I dropped the shirts off and sent over the designs to be printed they never went over the pricing with me before finalizing the printing on the shirts. When I went to pick them up they were trying to charge 2-3x more than what was originally quoted. My request was a little difficult but no one communicated what the cost was going to be. They worked with me to get the price down but I won’t be using them again. If you have a bulk order I would consider them. Any complicated or small specific printing needed I would not...