Lex's of Carytown — Local services in Richmond

I was drawn into Lex's because of their bridal gown sale. I was only able to go right after work on a Wednesday and felt bad because it was so close to closing. All of the ladies in the shop were still overly warm and helpful with my search of the perfect gown. Most of their collection was Alfred Angelo and plenty of plus size gowns! As a stylish plus size woman I was thrilled! They had a wide variety and sizes, even gowns from the Disney Princess collection, absolutely amazing.

Riviera was the young lady who helped me. She quickly gathered some information about what I was looking for and proceeded to dive through the racks with me. She pulled some beautiful gowns and I tried on about 5 dresses. I had my heart set on an ivory or blush dress and there were a few that caught my eye. This was my first time even trying on a wedding gown and honestly I was a little freaked out. Riviera made it a wonderful experience and I said YES to a blush Alfred Angelo gown which I love, it does need some slight alterations but it is an amazing dress.

I didn't come into the store looking for the dress of my dreams, it found me. I later was looking at my Pinterest dress inspiration board and I had pinned the exact same dress. Overall I am thrilled with the experience and was so excited to take my dress home at...

I went with my sister to pick out her senior prom dress yesterday. My sister has purchased 3-4 dresses here over the last couple years, however this was my first experience here. Not only was the selection underwhelming but I was truly shocked by how many dresses were stained, missing eye hooks, had broken beading, or broken zippers. The employees on duty made sure to wait outside the dressing room to zip the dresses up as we tried them on, but other than that seemed to be overwhelmingly concerned with what was on their cell phones and generally inattentive.The real kicker with this experience is that I am 7, almost 8 months pregnant. Standing around waiting for a 17 year old girl to try on prom dresses can take some time, and this baby was really toying with my bladder. I asked the store employee if I could use their restroom, to which she responded that the bathroom is only for employees but informed me I was welcome to walk (yeah, right....more like waddle) to another establishment in carytown that serves food and use their restroom. I can understand not having a bathroom for customers, but when you you are charging hundreds of dollars and have a paying pregnant customer, I would have expected some common courtesy. I will not be returning to lex's and will not refer my friends and...

My experience here was completely unacceptable. I have been a loyal customer to Lex’s for ALL prom and homecoming dresses. Today I had picked a dress for a wedding I am in that I liked but asked if they could order it in a smaller size if not I would proceed to purchase the larger size. As I was ready to check out I was told that they took my dress off of the rack and someone else was trying it on. At that point I was very disappointed. They then proceeded to tell me that I would have to wait to see if the girl loved it and wanted to purchase it. I waited an hour for this girl to decide if she wanted MY dress. I’m not sure why the dress was not taken out of her room to begin with. At that point I felt as if that family was held to a higher standard than I was. I was then told while waiting for this dress that she could possibly get the designer to make one the exact same but it wasn’t guaranteed. Luckily she decided against my dress but after going through everything that I had been through today I really feel as if a discount should have been given for their lousy mistake. Unfortunately we were going to have the other bridesmaids look for their dresses here, but now I’m thinking after all of the chaos we will just...