Sen Organic Farmers Market — Local services in Richmond

Took two weeks to get a refund for a $100+ order that they said they likely couldn't fulfill (even though the item was and still is listed on their site). I went ahead and told them to just cancel the order. Never received a cancellation confirmation email, and my email requesting one never received a response. I had to call over and over but they claimed to have problems issuing the refund. First they claimed to have never gotten the money as the order was cancelled and they didn't capture the payment, and therefore couldn't issue a refund. This was despite the payment showing as completed/posted in my account. I was told to call my bank for a refund 🧐.

Then they claimed they were talking to their payment processor and would call me back. They never called back. I had to continue to call them for an update which never came. Days passed and when I would call, suddenly the manager wasn't available and they had no idea what day she would return. Nearly two weeks into the nightmare they were able to fix the problem and issue a refund, even though they supposedly never got the money. The store clerk was helpful, however, and always took my calls. But she could only do so much as the manager and/or owner needed to fix the problem, but were clearly avoiding the issue. Do not shop here if you value your time, money, and sanity.

Update: A few days after my initial review the item was removed from...

No confirmation emails/receipts provided after the initial order for their shipping errors. Called two times and still no emails, receipts or updates whatsoever although the same email address they claimed didn't work, conveniently did work after I took it higher up. Contacted higher up, and may wipe review upon receiving the refund confirmation receipt/email...

Edit: Received a reply from the owner and got a fake apology for all of their staff's mistakes that took all day and the next for them to "solve." Their emails apparently don't work or they just make it a hassle to get a refund, even when...

I frequent Sen to get lunch and boba from Chum Chum. I’d say their pricing is on par with anything else in the area. The boba is usually great and it’s awesome that I can always get it dairy free. The onigiri and kabobs with salad are solid lunch choices. Only knocking off a star because I find the touch screen menu isn’t very intuitive. It takes a few uses to understand the flow and where things are. I can’t complain much because I very much doubt that they built the system, but maybe things could be...