Ashley Outlet — Local services in Roanoke

Rodney Cooper, the store manager of the Ashley's OUTLET store in Roanoke Virginia, is nothing short of an absolute hero! Please imagine, You're on your third and final day of moving your feeble 91 year old Grandfather into an assisted living and both of you are exhausted, emotionally drained, and desperate to reach the finish line. The last item on the to-do list is grandfather's beautiful new furniture from the Ashley's home store in Roanoke; most importantly, his brand new bed!

The furniture arrives and everything is absolutely gorgeous! You are so happy and relieved; welcome to the finish line! BUT, because life is life, You are then informed that the slats to hold up the mattress were not ordered or delivered. Sheer panic, You are in tears at this point. Your grandfather has nowhere to sleep! It is almost 7: 00pm on a Saturday night. Everyone is scrambling. Ashley's home store does not have the slats in stock. At this point you are forced to beg for help. And then, an absolute miracle happens. Rodney Cooper, a literal store manager from an entirely separate store, comes swooping in to save the day!

Rodney not only brought multiple pairs of slats to try but, then when nothing fit.... He drove all over town to get a saw and a drill to literally HAND MAKE the slats to size. Please keep in mind, this is all AFTER hours on a Saturday night! Unbelievable! Any other human would have showed up frustrated but this man showed up with nothing but kindness, excellent customer service, and focus on the mission at hand! I personally watched this man in the dark, get down on his hands and knees and drill holes in the slats in a parking lot.

Because of Rodney, my grandfather had a place to lay his head to rest, his loved ones finally felt comfort that he was safe and sound at his new assisted living home, and he helped all of us turn the page into a new chapter of our lives.

Furniture is more than just furniture and Rodney knows this. Ashley's Furniture knows this. Rodney put his heart and soul into those slats for my grandfather and I can't thank him enough.

This is the probably last bed that grandfather will sleep in and it needed to be perfect. Rodney made it perfect! Thank you Rodney and thank you Ashley's furniture. You are what makes a house a home.

A picture is worth a thousand words.... Look at this handsome and happy man. He told me the next day that he slept...

5 stars doesn’t even come close to my experience. I was absolutely over the moon with my experience at this Ashley outlet store. As a young, first-time home buyer - Larry and Vicki treated me like gold.

Larry wasn’t pushy at ALL and let my family and I look around the store. Whenever we needed assistance (which was often) - he was THERE - and so was Vicki.

They worked with me to literally furnish my entire new townhome and I couldn’t be happier and more excited to move in now that they helped me with the most beautiful furniture.

Ended up finding a bed, bedroom set (dresser, chest of drawers, nightstand) mattress, couch, huge accent chair, oversized rug, 2 end tables, tv stand, and a kitchen table and chairs.

I could NOT recommend this store more (only 3 years old) - as they have the BEST furniture options for the BEST prices and make the experience great.

The entire staff (even Little in the back) was amazing. They’re delivering my furniture soon (for a flat rate) and I couldn’t be more excited.

Go see Larry, Vicki, and the team!!!!

(Photos of what I...

The prices are the same as in the actual store!! When u are "Outlet" shopping typically you are expecting a significant cut in price as things have either been returned or are deemed to be "scratch and dent" . That is not the case here..unbeknownst to me the price of what I was purchasing was the same price as in the retail store and I was only offered a miniscule discount AFTER I asked..Had I not gone into the retail store before making the purchase at the Outlet Store I would have thought I was getting a deal..So for me there was no value in buying furniture with obvious defects in it for the same price as one no had ever touched..wow Ashley Furniture what a way to bamboozle your customers..The only benefit to shopping there is that u don't have to wait 2 -8 weeks to get your furniture u can take it immediately or get it...