Member One Federal Credit Union — Local services in Roanoke

I would be embarrassed to bank here. I went in to make a car payment for a friend on November 25th around 2 o’clock. I need to finish filling out the check he gave me so I needed a pen, not a single pen in sight. No big deal, people like to steal... so I wait in line, two tellers on the line, one working the drive-thru. Both employee’s had no sense of urgency and no respect for the customers they were currently helping. Myself and 4 other people waiting in line with me knew that the lady with teller #1 was over-drafted by over $100, that she had 2 pending over-draft fee’s AND that it was not the first time it had happened. I mean really? How would you feel if someone announced your personal finances for everyone in the bank to hear? I would be highly upset. Not to mention that when I did finally approach teller one to be assisted, before even greeting me or asking how my day is going, it was a very sharp, “I’ll be with you in a minute. The line is back there.” I explained that I just needed a pen and don’t mind to wait, since I had already waiting 10 minutes. I have all the time in the world, right? Meanwhile, teller #2 is having a fabulous time discussing what she plans on buying on Black Friday with the customer she is assisting. There is a time in a place...when you have customers waiting to be helped, you have to have some urgency. This was a humiliating experience for this bank and it’s employee’s. Had there been a branch manager there, I would have definitely spoke with them. I’ve worked in banking for 2 years now and never I have had an experience at a different bank quite as bad...

I was highly disappointed with the hershberger location. My husband and I came in to apply for a loan for a car, we got stuck with a new banker that had no clue what he was doing, and repeatedly kept "losing " our Information that we had just told him. He was not professional, he did not introduce himself to us, he just said that we can come over to his desk.We were there for almost two hours when the branch manager finally came over to help him. He did not introduce himself either and He was rather rude when explaining what our out come would most likely be of the application. On top of all of that someone from the branch called my husband about 5 days later and stated that the banker that we worked with had opened up the wrong type of account when applying us for the loan and that we either needed to come in the branch and close the account or deposit $500 into the account or we were going to get a fee for having the account! Ridiculous! The branch Manager and the new banker were un professional and I will never deal with them...

What a great place to do business!!! I had a situation with my direct deposit on my paycheck. I thought it was a problem with the credit union deductions, but thanks to my SHEro Renee Brock (Hershberger Rd. branch), we found out that the problem was not with Member One, but instead it was with the payroll department at my job. Renee could have easily said "it's not our problem", but instead, she, so diligently, started making SEVERAL phone calls until the problem was resolved. She was adamant about getting the situation resolved! This is the type of attitude that is missing in today's business world and I think Ms. Brock should be commended for her conscious effort. Thanks Renee for your dedication and thanks Member One for hiring such a...