Popeyes Louisiana Kitchen — Restaurant in Roanoke

stopped at the valley view location last night before work. I arrived in the drive- thru at 8:25. They greeted me on the speaker but the speaker stopped mid-sentence. I sat there Waving my arms and yelling hello for a couple minutes before just pulling up to the window. The associates were all leaned against walls talking to each other. They looked at me like they had seen a ghost. came to the window and asked how they could help. I told them what happened to the speaker and we all laughed about the head set battery dying. (totally fine, it happens) I placed my order with the lady at the window. Paid, received my drink. Then watched the kitchen staff just resume leaning against the walls. After about 10 minutes some man that didn't look like he worked there came to the window and said "are you helped?" I said yes. He said "what did you order?" i repeated my order and he said okay and walked away. 3 minutes after him. ANOTHER woman came to the window and asked what i was waiting on. I told her the order- just fried shrimp and fries. She said okay and went back to leaning against the front counter. another minute passes. the last lady that i spoke to came back to the window and asked me to pull forward to wait for my order. A line had built up behind me. I glanced at the staff in the prep area and watched a lady lick her finger while handling food (also not wearing gloves). Pulled forward and waited another 10 minutes for my food. I watched 8 cars pull around me. I get my food and none of the sauces i asked for were in the bag- neither were napkins. I turned my car around. Drove back. Walked inside. Only to have the man that looked like he didn't work there yell "sorry" from the other side of the restaurant. This was possible the most ridiculous service i've ever received at a restaurant in general. I work in the service industry. I know it sucks. I also know things happen. BUT I DID NOT LEAVE THAT LOCATION UNTIL 9:00PM. WHY DID IT TAKE 35 MINUTES FOR MY FOOD TO GET TO ME!? I'm totally e-mailing corporate. Judging by the previous comments, this is a regular thing. Side Note: my fries were hot and my shrimp were...

Ugh, why is it that when I request specific sauces, I don't actually get them? I checked the bag before leaving this time so I could make sure I got the condiments I feel would make the experience even better, after spending almost $20 for one meal, and I saw one of the 3 types were in there. So, I requested again what was missing from the request I put in at the speaker. The girl was nice but I shouldn't have to stay on these people about things I requested at the speaker. Also I request it there in case they want to charge for extra sauces. I'm willing to pay a certain amount but I request in a place where they can do that if they need to. Just give me what I request please, because I'm choosing to spend money with you. I'm not asking for special treatment, just things to make your dry chicken go down better. I could name a few establishments that I will not and have not returned to and add you to that list, but I enjoy your dry chicken and multiple options, so instead of writing you off, I'm bringing this to your attention... Just give the condiments that have been requested by the customer, to the customer. Maybe even ask if they want any condiments and then actually put it in the bags. It's the little things that pull or repel people from your store. It doesn't take much to be put on the "Nope" list that we all have in our head and don't mention much, and the condiment issue is a big reason for places to go on that list and never come off. You want the honest reasons for why people go to some places and not others, this is one of them. Take it or leave it, I don't care, but my intention is to help you so just know that. Thank you and...

Our Thanksgiving tradition is to go hiking and since we went to Mcafee Knob and this was close by after, it was our Thanksgiving dinner.

We got two spicy chicken combos, one with Cajun fries and one with mac and cheese. We also had a coupon for a free two piece and biscuit and then we got a pumpkin cream cheese pie for dessert.

The service was really bad. They messed up taking our order and said they would fix it when they gave us our food. When they brought us our food they left off the fries and one of the sandwiches.

After they fixed that, I confirmed that both were spicy chicken sandwiches and were told they were. We got back to our table and opened up the sandwiches. We didn't see any of the spicy sauce. We compared it to our friends and realized they gave us classic chicken sandwiches. We went back up and got the right thing.

After all of that, we finally had the right food. I was so excited to try the spicy chicken sandwich after all the hype but was so let down. The bun was hard and the chicken was soggy. I'm pretty sure it had been sitting out all day.

That was the case with the fries as well. The seasoning was good, but they were incredibly stale. I wasn't a fan of the mac and cheese.

The best part of the meal was the drum stick and biscuit that came with the two piece. The drum stick was crispy and juicy. The white meat was dry though.

I might see if I can come back sometime when they're busier to get a fresh chicken sandwich, but other than that, I don't think I'll be returning to Popeyes. There's...