Blain's Farm & Fleet - Loves Park, Illinois — Local services in Rockford Township

I typically have no problems at F & F. Last week was a bit of a challenge. First off my husband called the # listed on the website for a different location to find out about sales on tires. We decided to purchase from F&F as their sale was pretty good and the tires were in stock. My husband went to the that location and they only had 2 tires, not the six shown on screen. After calling 2 other locations tires were found at a different store. Tires got installed. The next day one tire was completely flat. It was Thanksgiving so nothing we could do. Between Friday and Saturday it took 4 trips to the Riverside location to get the tires right. I don't know why there were so any problems, we've had tires installed at F&F before with no problems. While getting the tires problem fixed, my husband was wondering the store a found an item I was wanting. So he told me I should come check it out. Which I did. I liked the item and decided to purchase. There was one stocked above the display so I asked for help to get it to the register. I was purchasing a few other items as well. The total seemed a bit high and I asked her the price's on all the items. I thought she said the correct prices when she read them back to me. We loaded the very heavy item into my van. And I started home. But the total was bothering my. I pulled over to check my receipt and realized I was over charged $100 for the item. I went back to get things corrected. We'll evidently they item stocked above the display was a larger size of the item I wanted and cost $100 more. I needed the smaller size. They said no problem they had 3 in stock. Well after searching the warehouse they couldn't find them. So I ended up getting the display. I am happy with the product. But honestly the inventory and maybe the stocking situation at all their stores is a mess. So make sure they physically check for the product you want before traveling to a specific store. And read the product box exactly to be sure you are taking the correct box to the register....

Went to the Service Center last Sunday, to get my truck battery replaced. The three people behind the counter at the Service Center appeared overwhelmed, and sorry to see another person coming in for help. I stood in the lobby for approximately 5 minutes before anyone bothered to acknowledge me. When one of the Customer Service persons hollered across the lobby (without looking-up mind you), "What can we do for you?"

Overall, all three of the Customer Service persons (including the Manager on duty at the time), appeared completely annoyed to be there, at one point one of the Customer Service persons wearing a wrist brace, complained about one of the customers loudly, and barked something over a mobile unit. Generally these Customer Service folks were rude and disinterested. The Customer Service person who had barked at me earlier, proceeded to ask 100 questions about my vehicle, in order to determine what batteries they had in inventory. Once she found something, she instructed me to follow her into the warehouse to look at the unit. When I realized what was going-on, I asked whether they'd be able to replace the batter for me same day - and she replied, "Oh no, we're totally backed-up today." At this point, I indicated I would need to go elsewhere, because my battery was completely shot.

When I got back to my truck, it wouldn't turn-over. A mechanic was coming-out to another vehicle parked next to mine. I asked politely, would he have a mobile unit to do a jump. He said he wasn't sure whether their equipment was strong enough to start my truck, but he'd give it a try. He immediately came-back, jumped my truck in 30 seconds, and said, "Have a good day sir." I thanked him, thinking to myself...what just happened here? A lesson the Customer Service staff should've observed.

I called the Blain's location on Rockton Road, and 2 hours later had my batter replaced and everything working fin. Dick, the Manager at the Blain's Rockton Road site, squeezed me in...

I don't seem to have much luck with farm and fleet. I made an online order and had two days to pick it up. By the time I got off work on the first day, heavy storms were rolling in so I held off driving out of town to pick up my order. The following day, when my boyfriend went to pick up the order, he was told there was no order under my name or number. I called the store to get details and they told me my order had been picked up late the previous night. After a lot of holding to wait for a manager I finally got through to a manager who was kind of snarky toward me. He said my order was already picked up. I told him, not by me! I asked, don't you check id or order numbers?? He said they were supposed to then just got silent. I waited for him to say more but when he didn't I pressed on that my card was charged for a product I never received, an expensive product well over $100, and can't he check inventory to make sure he didn't have an extra and a mistake was made. He told me that's what he planned to do and to just come back and they'd give me my order. I only gave three stars, rather than one, due to how nice the woman manager that helped us was. She was understanding, apologized for the inconvenience of two trips, looked over my email confirmation and got my order. Completely different from the guy I talked to on the phone who was just rude and matter of fact over the mistakes of his employees. So the question remains, are the employees thieves? Are they incompetent and gave my order to somebody else without checking for id or an order number? Or did they make a simple mistake and press a...