J.Crew Factory — Local services in Rockville

The staff is extraordinarily kind and helpful. I’m not sure about the 1 star reviews…maybe they all had a bad day and I get it that the item may be cancelled when you ordered it. But see it as…it wasn’t meant to be. If you’ve ever worked in retail, people at the shop cannot take hold of the exact inventory because this store is a high traffic area where parents and young adults shop between meetings and school. It’s a hard pill to swallow but that’s every store. Maybe JCrew needs to update their inventory where it only shows stuff in the back of the store vs back and front of the store…but that takes time and lots of managerial approval in behind the scenes.

All and all, folks… I shopped here this past week and the staff is anything but nice. If you’re nice and patient, then it will be mirrored back to you. Happy Saturday, all, if there’s a mishap for your order…know that the staff has no control of it. If someone grabbed the shirt you really wanted, remember that person now has a beautiful shirt that is in demand. You’ll get that shirt one day in the future where someone else came in for and their order got cancelled.

Thinking out loud, this creates demand…so maybe this is why J Crew is still standing in brick and mortar. 😇 cheers, xoxo...

Very unfortunate experience! I have shopped here before and didn't have much of an issue. I entered the store and was looked at but not greeted. That's fine if you don't greet everyone else, but two other ladies separately walked in after me and was greeted. It really is disappointing that we still have to deal with this treatment in 2023. I am a black female and the other ladies were white. Color shouldn't matter. I work in customer service so I know what you do for one person should be done for all. Bad customer service and I will NOT be shopping at this location anymore with my JCrew...

Same layout you can expect from every J.Crew Factory store, except it feels like it's been slightly shrunken to fit into its physical footprint. Navigating around the store is tricky because it feels pretty cramped. Staff members weren't friendly and checkout lines took a long time, which is pretty standard for J.Crew Factory. Be sure to price compare while you are in-store to see if they are offering the same items...