Planet Fitness — Local services in Rockwall

I am a new member at this location.😊.. New to the area,& wanted a change so decided to go further out from my norm'& join Rockwall Planet Fitness. .. So today was only my 2nd time working out,& facility itself is great,& even though all the staff is much younger than I, even they've been okay so far, but I am disheartened in the members. Planet Fitness's motto is "Judgement Free", but it seems as if there's been nothing but judgement ever since the day I joined. First day signing up, nothing but, stares & it was very uncomfortable. Leaving the facility after signing up, a lady walks in at counter,& stands next to me, mentioning to the representative helping her that she signed up online, etc., while I continued on with the rep' who was assisting me. Anyway, I felt the lady strangely staring at me the entire time,& I thought maybe it was all in my mind, so I turned to look and see if what I was feeling was actual,& indeed it was. She was staring right at me,& not a good stare either.. I just kind of cut my eyes & dismissed myself that day, being that I was done signing up. After leaving, I told my 17 yr old son, " I don't know, I hope this works for us".😐... I decided to wait a week before going back to work out, just to let the atmosphere get some air in between all that. Well, my first day in gym, so far so good.....then 2 guys decide they want to stand directly behind me conversing while I'm on the treadmill, which was rather uncomfortable,& I looked at them to hint to them, that they were being rather rude, especially due to the fact that I am a woman, and I believe they were intentionally looking at my behind as close as they were on my treadmill.......then shortly after, some rude lady, I didn't know from the man in the moon comes from out of nowhere & just keeps staring at me, & when I went to grab a paper towel she jumps off her machine to meet me there, like a nutcase, (excuse me, but that was her behavior)& I could feel hatred running all through this lady, she then looks at me & says, "I have to turn this way to spray, or I'd spay some one!" (In an angry voice too).. ..uhmm', excuse me lady, but who made you the owner, ( because you definitely don't own me ),& last I checked on every other wall I can plainly see a sign telling me, " I belong here!" smh.. So I skipped a day; came back today, & the same lady I see across the room makes her way to where I am, as if I'm going to be intimidated to leave.. Uhm, I don't think so. (lol) .. Being that this is the second time this lady has crossed me for no reason, except for her own evil heart, I really wanted to give her a peace of my mind, but being that I am a Christian woman,& also a minister, I just held my peace, avoided her completely,& went to another workout area in the facility.... but, when arriving there, yet another problem..this time, a group of younger trouble makers, so I did my thing there then went to have a well deserved massage💆.😊... When I left the facility, I began to ponder on all the negative vibes,& experiences within just those two days,& it was so disheartening. As I thought about it, I said within myself, if people truly want to make it from earth to Glory, you have to do away with the "HATE",& treat others the way you would want to be treated... &, if you don't know how to do that, for Heaven's sake, please.. Just mind your own business,& leave other people alone. It'll make this world a much...

It’s unfortunate to write this, but the decline in customer service and overall maintenance at the Planet Fitness in Rockwall has become too noticeable to ignore. I used to enjoy this gym, but now, it feels like standards have taken a nosedive. Let’s break it down.

Look at the guys in the picture on their phones, and trust me when I tell you, they were in that same position for awhile. Heck, when I left the gym, one of them was on the floor behind the counter on his phone. Perhaps, one of them could have been cleaning the men's locker room.

Customer Service? What’s That? It’s a rare occasion to walk into this gym and be greeted by the staff. While a few employees are friendly, most seem disinterested, glued to their phones instead of engaging with members. I’ve personally seen employees on their phones not only at the front desk but even in the locker room, which is both unprofessional and inappropriate.

Locker Room Horror Stories The men’s locker room is a disaster. It’s often filthy with paper scattered across the floor, sinks cluttered, and the urinals left in unacceptable conditions. Planet Fitness has a no phones policy in the locker room, but it’s clearly not enforced. Instead, you’ll find aspiring “Mr. Olympias” flexing and posing in the mirror while the guy minding his own business tries to get dressed.

Cleanliness Isn’t a Priority The gym recently upgraded its equipment, which sounds great—until you realize the locker rooms don't match the gym floor. It's like going to a restaurant and the food looks good, but the kitchen is dirty. It makes me wonder why can't you clean the entire establishment, instead of parts of it.

A Tale of Two Gyms For comparison, the Planet Fitness in Pleasant Grove (Buckner Ave) is significantly cleaner and better maintained than this location. You would think it would be the opposite, given the reputation of Pleasant Grove, but nope, the gym in the hood wins on clean locker rooms and customer service. This makes me wonder if the manager here (Rockwall), though friendly, holds her staff accountable. Employees are often standing around or scrolling through their phones when they could be cleaning the locker rooms or enforcing locker room policies.

My Final Thoughts Once the Forney Planet Fitness opens, I can confidently say I won’t return to this location, and I pray that one of the managers from Rockwall do not become the manager in Forney. This experience has shown me that demographics, socio-economic status, and location don’t guarantee a better gym.

And before you ask me to contact customer service or speak to a manager about these issues, don’t bother. This review is my feedback. If you truly care about the upkeep of your gym, take this as a wake-up call. Believe my words or not, but don’t pretend to care when the actions at this location suggest otherwise.

I will be back to your location soon, as the gym in Forney has not opened yet, and you better believe I will be taking pictures of the men's locker room. As the public has a right to see and know that you are not living up to the Planet Fitness standards.

Planet Fitness in Rockwall, Tx. You need to do better.

From a customer who's been to almost every Planet Fitness in the...

Updated review. See at bottom: This is my first review of the place. They bring you in talking about the cleanliness of their club. They will tell you that someone walks around every thirty minutes to check the club and the bathrooms. This is a complete lie. I had a day membership to test all the claims they made on their sales pitch. This was on January 20th 2018, at 9:25am The fist thing I did was go to the bathroom. There were no paper towels. I thought they would come around and check the bathrooms every thirty minutes as they had said. I was there for an hour and still no paper towels. I decided that this want horrible and I returned the next day to sign I up for a black card membership. Jadah at the front desk (January 21st, 2018 at 9am) wasn't able to find my corporate discount, but asked me to workout while they contacted the manager. I went first to the bathroom, where I found toilet paper scattered on the floor (probably because they don't have toilet seat liners, and people are attempting to line the toilets themselves), filthy toilets, urine on the ground, foot powder everywhere, and water s spattered all around the sinks. Again I let them prove their thirty minute club check claim. I was there for one hour, and the bathroom was in the same filthy state as when I walked in the first time. Next, Jadah told me that there was no corporate discount with the company that I worked for. I thanked her and walked out. As I walked out I called two other clubs. The first on Garland, and the second in Greenville. The Garland associate quickly blew me off and told me there was no discount, but the Greenville location said there was. I don't understand why some listings have a discount, but others do not.

All in all, they lie about their cleanliness standards (at least in Rockwall so far) to get you to sign up, and you get different stories about discounts from one club to another. There should probably be a manager on site assessing or monitoring the work at each club.

In response, to the institution's response, I shouldn't have to give anyone a heads up. You are telling potential members that your staff walks around to check the bathrooms every 30 minutes. They aren't. I will be continuously updating my review as time goes on.

Update: So they still don't clean like they said they do. Men's locker room is disgusting. Nobody walks around every 30 minutes. If I were the owners I would make some visits or at least post someone here that will take more control. People at the front desk mostly talk and are on...