Trudy's Hallmark — Local services in Rockwall

I am so happy that Rockwall has a Hallmark store!! It’s like stepping into my childhood as I grew up shopping with my mom, then on my own, at Hallmark stores! The best part is that the quality and experience are exactly the same as I remembered. Everyone was so friendly and helpful when I walked in. The store was laid out logically and made finding the various cards I needed easy. They have a ton of stock to choose from, and Ms Doreen was super sweet and helpful. She knew her job and I was checked out and on my way efficiently, and that was with registering for a crown rewards card. In an increasingly frustrating service world now, Trudy’s Hallmark is like an oasis! Please don’t shop for cards and gifts anywhere else in Rockwall!! We need to keep our wonderful...

I was so excited to finally have a local Hallmark store instead of having to drive all the way to Sachse, but I will be going back to the Sachse store because the Rockwall store has been a nightmare for me to deal with. I have been buying Hallmark ornaments for 30 years. The Rockwall Hallmark store screwed up my Wishlist for the July 2024 ornament premier and I wasn't able to get the ornament I requested (sold out.) The employees are very nice, but I have encountered quite a few issues this year when asking for information about particular items or trying to use my Hallmark Rewards coupons. This store has been open nearly one year and they always give the same excuse of, "Oh, we're new." At this point I am tired of that excuse and will be going back to...

Wendi is absolutely amazing! Y'all they go above and beyond! I had a sudden loss of my precious dog and was looking for a specific glass case to put his paw print in! They didn't have it in store, I was advised I could order it online and shipped to store. So I went on to work and forgot to get online and order it. A couple of hours later Wendi walks into my work with the exact box we were talking about! Cue tears! I don't know how or where she had to go to get it! That is amazing customer service and amazing friend for life! Thank you Wendi for making my broken heart heal a little faster! The display box is...