Device Doctor - CellPhone World — Local services in Rocky Hill

I took my s23 ultra here (for a cracked screen) earlier today after calling and asking how long it would take they said 40m however i was there for 3 hours waiting. They only have aftermarket supplies. Whatever that isn't why I'm writing this review, I'm writing this review because 1 they broke my mother board trying to fix the screen (it was not broken upon arrival to cellphone world which I have proof of) 2 the phone i have now was in Spanish setting upon getting it after I arrived home I realized this was someone else's phone its has a different model number then the phone i had before arriving at cellphone world and was even LOGGED IN TO SOMEONES EMAIL ADRESS AND HAD SOMEONE ELSES TEXTS AND CALLS ON THE PHONE!!! Not only that but the phone I brought was unlocked and the phone i received back is locked to T-Mobile. 3 I lost all my photos because the worker didnt know how to properly deal with the motherboard, if your not confident you can fix a screen without damaging a phone further JUST SAY THAT! Now everything that i had stored is gone all my photos, all my work folders EVERYTHING gone because they couldnt handle fixing a goddamm screen.This is more then just UNPROFESSIONAL this is starting to look like a scam. DO NOT take your phone here & with all the replies from the owner on the google reviews it doesn't look like i will be getting a refund i will probably have to dispute with my card. They also kept my motherboard with all my information on it which is just really shady now that I've realized this phone i received back has someone else's things on it. attached is PROOF my phone was working when i brought it in! (life360 showing my phone was on when i brought it in) I want my money back and my motherboard with all my information on it back as well, this is the worst experience I've ever had with a business. Update I went back to get my motherboard because I did not want them getting any of my passwords or anything else off of it and brought the motherboard to a Samsung reputable repair center for them to check it and they said it's not broken at all so cell phone world LITERALLY took my s23 ultra unlocked and gave me a s23 ultra t mobile locked phone for no reason other then to profit off of taking my phone and handing me a TOTALLY DIFFERENT PHONE. With SOME RANDOM GIRLS INFORMATION ON IT! Claiming it was a "store phone" whatever the...

I brought my Samsung s20 in to be fixed after I cracked the screen. They fixed the screen and then my phone stopped connecting to my network and I could only use it with Wi-Fi. When I told them they stated it may be due to it being an aftermarket screen and they will be ordering a Samsung screen. This went on for a week and when the screen supposedly came in now they were telling me it's not the screen that I need to have it reset by my network and use an ESIM card. ESIM does not work on my phone due to it being an older model phone. Long story short these men were extremely rude, and did not know what they were doing. I brought my phone to Verizon who also had problems getting it to connect to their Network and stated they believe my antenna was damaged. When I asked where's the antenna located surprise surprise it's inside the phone under the screen so apparently they damaged my antenna when replacing the screen. DO NOT bring any devices to these people and whatever you buy from them use a credit card because you can dispute the charge due to damages and because they are extremely unprofessional and they do not deserve to be paid. UNPROFESSIONAL.

My only regret is not posting this experience sooner so that I could save others from their unprofessionalism. All they will do is respond with nonsense but do not believe them. They are rude, they do not know how to fix phones and they are...

I went to this place that I found online due to the price not being too bad from others I had called to repair my phone screen prior to giving them my phone screen to repair all my buttons and everything else were working properly on my phone the only repair needed was the screen. When I picked up the phone the button to turn the volume up was no longer working so I called them immediately to let them know and went in , I proceed to tell the person that repaired my phone how the button was no longer working and he immediately gets defensive stating that it wasn’t working prior that it will be 60 to repair the button and the screen has nothing to do with the button so I stated why would I waste my time coming back here out my way from my home if I knew it wasn’t working when in fact it was so he hands me the phone to speak to the manager and he was extremely rude telling me how long he has been fixing phones and how his employee has been fixing phone for 2 years and that he doesn’t know why I came back and that he no longer wants to do business with me and will not do nothing else for my phone after his employe did the mistake so in conclusion I would NOT recommend this “ business “ they are extremely rude and not professional at all and could of handle things a complete different way but they decided to lose a customer and cause a...