White's & Company Jewelry l Historic Downtown Rogers, AR — Local services in Rogers

I had an AMAZING experience at White’s Jewelry! I am so impressed and I will definitely be back. ...My boyfriend and I have recently been going through and cleaning up his grandmothers’ home after she passed away a year ago. We found many jewelry items, but we don’t really know anything about them. I called White’s Jewelry on Monday and asked if I needed to make an appointment, the nice man assured me I could come in without an appointment whenever I was ready. So, I went in today and took a couple of Tupperware containers with miscellaneous items we found while cleaning. The gentleman from White’s spent time with me going through each item, explaining what it was, and if it had any value. The items that didn’t have any value he gave me some suggestions on what I could do. The items that could be purchased for meltdown value, he gave me a cost estimate on. There were two items that were valuable but could be sentimental to our family, so he VERY KINDLY cleaned them up for me. They looked brand new despite being 80 years old. He was so sweet and kind, and really went above and beyond for me. The items that I did sell to White’s for scrap were paid to me very quickly via a check. It was a very easy transaction. And the nice gentlemen running this place were amazing to deal with. Also, this place is just super cool to look at. They have so many historical items lining the shelves and walls to the left and the right of the main counter area. It is just an amazing environment to be in and be a part of. This place is definitely the anchor of downtown Rogers. And it is just an amazingly classy and timeless place to be in. It feels good to be there. Whether you’re buying jewelry, getting a consult, or selling gold value. This is a place I will definitely be back to— it’s an experience...

Terrible experience. I brought a ring in for a QUOTE for repair. I was asked to leave the ring behind so they could quote replacement of the missing stone, or resetting the diamonds altogether. It is a difficult repair that I have had to do a couple of times already and the repair Is not guaranteed on its current setting. The ring was held for 2 months with no communication on their part. Every time I called for an update, I just got a long winded explanation of how they were trying to fix it with no success. Then suddenly on one of my follow up phone calls I was told the ring was repaired and ready for pick up?? I NEVER RECEIVED OR APPROVED A QUOTE!!! I went to pick up the ring and it looked TERRIBLE and they were asking me to pay +$450 with no guarantee!!!! Just to give some perspective, I paid $250 for the same repair just a couple of years prior from another jewelry store. Three additional weeks later, the repair was "undone" and I picked up my ring in its original state with no money exchanged. What a terrible waste of time. I am now almost 3 months without my ring and have to start over. The lack of communication is the worst part of this whole experience. I never received one phone call from them. I either had to call or stop by to see what was going on with my ring. I would not recommend dropping off your...

My experience with White's Jewelry was outstanding, especially when it came to sizing and repairing my vintage wedding rings. I was nervous about entrusting such a sentimental and delicate piece, but the team at White's went above and beyond.

Instead of a standard fix, they took the time to explain the unique challenges of working with vintage gold and proposed a plan to not only resize the rings perfectly but also reinforce it and secure the setting.

The result was truly remarkable. The rings fit perfectly and securely, but the best part was the subtle restoration work. They managed to preserve the vintage charm while giving the rings a new lease on life. The intricate details were crisp again, and the rings looked as beautiful as the day they were made.

I highly recommend White's Jewelry. They treat every piece with the respect and craftsmanship...