Harry Ritchie's Jewelers Roseburg — Local services in Roseburg

Today, I went to get my wedding band about 3 weeks before my wedding from a different jeweler. I went in there wearing a T-Shirt, leggings and a pair of sandals. My mom was with me as well, wearing nearly the same outfit. When we inquired about a wedding band from this other employer they treated both of us unprofessionally and slightly belittling which gave me a bad taste in my mouth and turned me away from a sale from this other jeweler. Leaving short tempered and upset my mom told me to go to Harry Richies. We walked in there at about 5:20pm and the women working were approached with the same attire we wore to the previous jeweler. They were so kind, helpful and energetic. The whole experience wasn’t pushed or rushed, and they showed me the bands I was interested. I will never shop at another jewelers. My experience was phenomenal and I walked away with my wedding band since the girls were willing to stay past closing to help me. I really appreciated the employees this company has hired to represent their store. Thank you Shana and the other girls working. You...

Last week I went to another local jewelry store, I felt like I was bother, plus being ignored for 6 minutes standing at the counter. No greeting at all entertaining store. After 40 years being loyal to this chain, spending thousands. Not anymore. Today Feb 8, 2024, the minute I walked into Harry Ritchie, was immediately greeted by a young man Marshall, very kind. I explained that I needed some help with some watches. Bracelet and rings. Justin, explained everything and proceeded to take care of everything that he could. While Marshall polished & shined the jewelry. I was so very pleased with both the customer service, & able to fix most of the item needing attention. Both were very kind, honest what they could do and couldn't, but gave additional solutions. I definitely recommend Harry ritchie's. Was a...

One star because that's as low as is accepted.

EXTREMELY disappointed in the fact that two of my diamonds we're not returned!!. I provided 4 loose diamonds for the jeweler to choose from, One loose stone was returned and one was used in a wedding set provided by me (from Harry Richies 1950's vintage in the original ring box) but the other two were never seen again. The Roseburg Oregon store offered NO REMEDY to correct the matter, I feel like I was being called a LIAR!?!?! Though adequate work was done on my jewelery I will NEVER use Harry...