Pandora — Local services in Roseville

I am extremely disappointed with the lack of customer service in this store. When my aunt and I walked in not one person greeted us. Surprisingly there were about 10 team members on the floor and all looked like they were pissed to be at work. My aunt and I were looking at the charms and were waiting for someone to help us. I stood there for a good 3 minutes until I finally got upset and ask a lady that walked right past me with no acknowledgment if she had worked here. She was like oh yes I do, I said great can you please help me. I am appalled with the customer service these days. I was a store manager for Coach for 10 years. I was responsible for making sure we delivered high quality customer service and know in the retail culture that every retailer has some sort of customer service standard. I expected to have a similar customers service style since pandora is a luxury brand jewelry store. 10 associates in the store not one acknowledged my aunt or I! Shame on you...

I love my bracelet and charms that I purchased from this store, there are tons of options ranging from affordable to expensive. Thank you so much to Chris for making me feel so welcome the moment I walked in, and being so patient showing me cases of charms and the different styles from silver, rose gold to gold! I’ve been seeing other complaints about customer service from this store and I agree to feeling the side eye from the women in this store. I felt extremely judged whenever I would look over some of the displays, and both women at the register did not even bother to greet anyone (I believe one was the manager and the other a team lead…. Smh). Ask for Chris when you come here or go to Arden Mall instead of Roseville if you want to have a...

Went there to purchase my friend a small birthday bracelet and charm while waiting for my movie to start at the cinema at the Galleria. Served by this girl Doce and she was tried to rush me. It was closing time for them so I understood employees want to go home. However, she could not concentrate at all. She showed me a charm and then put it back and when I asked her to show me again, she could not find it. She kept telling me “oh this one starts at that price range or that”. I asked her to show me some in a certain price range and she only showed me two more when there were more. I told her I can see her mind is not there and she said sarcastically “ yea, not here”. Bad attitude and she walked away. She should not be working there with that...