Louis Vuitton Pittsburgh Ross Park — Local services in Ross Township

I called the main store and ordered an item that I was guaranteed to receive at the Ross Park mall store within 5 - 7 business days. Several days went by and I had still not received any type of contact from them letting me know about my item. I called the main store yesterday (Dec. 2nd) and they informed me that the item was shipped to the store on November 26th and that the item should be there. I called the Ross Park mall store and the employee informed me that they didn’t receive the item and they have no idea where it is at. He said it was a miscommunication between the main store and myself. He then said he was going to call the main store to figure out the issue and then call me back. When he called me back, he said that the item was out of stock and that he could order the item for me but that I would have to go on a waiting list with 13 people ahead of me. I called the main store back and was told that they have no idea what is going on and that someone would be in contact with me when they get the issue resolved. Several hours later, I did not receive that phone call, instead I received an email stating that a refund process had been started. I called the main store back today (dec 3rd) and explained the issue and stated that I did not want a refund, and that I wanted the item I was guaranteed. I was then informed that the package was damaged in transit to the Ross Park mall store and immediately returned by the Ross Park mall store to the main store without ever informing me of the issue. How was the employee completely clueless of this issue the day before? Why was there no communication? After being on the phone with the main store for over an hour, I was told that they couldn’t fix their mess up and offered no solution besides giving me my money back in 14 days. Very disappointing situation overall, the item was a Christmas present and now they have no idea when they will even have the item in stock again. Please work on your communication skills and uphold the reputation your company...

I've purchased several bags and SLG's from this location and it is truly one of the best. The SA's are friendly and down to earth, and extremely knowledgeable . I also do a decent amount of returns and exchanges of online purchases and they are beyond patient.

I agree with another reviewer, I think people have a very strange expectation as to what luxury shopping is/will be. I'm just a person, your SA is just a person, I really don't know what kind of treatment people are expecting. At the end of the day it is a retail store in a shopping mall, and the employees really do go out of their way to make all of the guests feel special and welcome. I think some people are expecting champagne and complimentary massages or something, honestly!

I read one particularly mean review stating "Don't bother going in unless you are wearing all designer". Sadly, those are reflections of the insecurity of that reviewer. I've gone into this store to drop off repairs, make exchanges, etc. many times. Some of those times I look good, some of those times I've just left the gym and still have wet hair from the shower and am wearing leggings and a baggy tee. I've been there in sweats too and never have I felt treated differently because of what I was wearing.

Yes, you have to wait in line to get in. That's for safety. Yes, they don't have every bag LV makes in stock at all times, but they will always offer to find what you need to the best of their ability. The SA's are regular folks just like you and I, you will only be intimidated if you allow yourself to be.

I pop in once or twice a month just to ask what monogram items are available as they have slowed production of those, and it's always a nice visit. Thank you to the team at LV Ross Park,...

Took my mom in to look at wallets and possibly a bag. I am treating her to her first designer piece. It took us forever to get help, we had to ask someone. He was an older man who seemed to be super annoyed to be helping us. He did not like us asking questions, which I truly don't get why you aren't allowed to ask questions but who knows. She was very interested in the Zippy wallet embossed monogrammed, which is a $1400 wallet. We were comparing it to 3 other wallets. Every time we put down one wallet he would snatch it away and put it somewhere. She finally asked him if she could just look at them all together. She loved the turtledove color but he told us it did not come in that color (it did, clearly right on the website and in stock online) he also told us this was a very rare wallet and that if we didn't buy it today it would be gone. It is fully in stock in both black and turtledove online. I am headed to Paris next week for my birthday and will buy it for her there at a much lesser price. The only time he "perked up" was when I asked to see a 3k bag that I have been eying for a few months. He decided then he would take us seriously, until I told him it didn't lay the way I expected it to. Sorry I am not going to spend 3k on a bag that I don't feel suits me. Had he made it a good experience for us, I would have surprised her and bought it right there for her. She also loved a few bags but couldn't get herself to ask him to grab anything else. I'd rather shop online then go...