Tiffany & Co. — Local services in Ross Township

I took my wedding and engagement rings here to be resized a few months ago. When I picked them up, I just happened to have my toddler with me, and he started to have a meltdown in the store so I rushed him out. However once I got to the car I noticed that a small diamond had fallen out of the band of my engagement ring!! Since I still had my toddler, I knew he couldn’t handle going all the way back into the mall so I called the store from the parking lot. They said that I would have to go through my own personal insurance to pay for the repairs to my ring. It had been less than half an hour between picking up my ring and getting to my car when I noticed a missing diamond. I 100% believe that the ring had been damaged when Tiffany’s resized it, allowing for the small diamond to fall out. I ultimately filled out a few surveys and spoke with a few managers but everyone kept saying I had to go through my insurance in order to get Tiffany’s to pay for the repair. Well it ended up being “only” $160 to repair which is less than what it would have cost me to go through insurance and so I just payed for it myself. Unfortunately when I picked it up from being repaired today, the salesperson misspoke and said to me that they would never charge me for something like that— well they did. I’m very disappointed, I still feel like Tiffany’s let me down. I trusted them to resize my engagement ring, they failed and damaged it, but refuse to make it right. They should have been responsible for fixing my engagement ring… especially a brand like “Tiffany’s” you would think they would care about their jewelry and their customers more than this. Be forewarned this holiday season if you make purchases from this location- they will not...

I called this store to inquire about getting numerous pieces of jewelry cleaned, which we purchased from this store...The lady I spoke with on September 21st told me to bring them in and they would gladly clean them. If they needed to be sent out, she quoted the price and said that it would take 3 weeks for them to come back We took 8 pieces in that day and one of the salespeople asked how she could help me. I told her I had called that morning and was told to bring in the pieces that I needed cleaned. At that point, an African American saleslady approached the counter and interrupted our conversation to tell us that they have a limit of 6 pieces that can be cleaned at a time... Was she a manager, don't know because she never identified herself!!! In my opinion, she could have told me, we have a limit, but we'll do it this time.... In the future I would not purchase anything from this store and wouldn't recommend this...

I highly recommend this store because of Ryan King. My daughter is turning 6 and I just wanted to get her something nice. We were politely greeted by everyone. Ryan introduced himself and told us he was available if we needed help. I let my little girl roam the store until she found a few things she liked. The whole time Ryan was close by for questions despite the fact I am sure he knew this wasn't going to be a "big sale". She picked a little charm necklace after Ryan showed us all her selections. It wasn't a big sale but we were treated like big spenders. He made the experience a little more special for her and I appreciated that. Even offered us refreshments. I will certainly be back for future purchases thanks to...