Pandora — Local services in Ross Township

I purchased a bracelet in January and had a good experience initially with the store. However, the clasp of the bracelet continually opened and the bracelet and charms fell off. I completely stopped wearing the bracelet soon after buying it when I realized that it would not stay on. The clasp was constantly coming undone. My husband called the store and they said to bring it in for them to look at and to return. However, when we brought back the bracelet at a time well within the return window, the associate at the store said that they could see nothing wrong with the bracelet, and "it says on the receipt that the products are un-returnable if they have been worn at all." She would be happy though to sale me a new bracelet. She also suggested the bracelet fit (which they measured when I brought it) may be wrong, but they couldn't take the bracelet back because there was nothing she could see wrong with it and I had worn it before. She also had a second woman look at it that said the same thing even though I could of probably put it on and walked around the store for 20 minutes and had it fall off.

I understand that may be their return policy in store, but I looked up the reviews for the bracelet I brought on Pandora's website and 6 of 7 reviews mentioned that the bracelet did not stay on and one person said that they lost it completely when it fell off. I feel that $115 dollars is way too much to pay for a product that will not stay on as intended, and I ended up calling customer service. After a 45 minute hold, I got through to someone and they agreed that the design of the bracelet was probably faulty and offered too exchange it right away. The experience with customer service was much better than I experienced in store.

Although in the end Pandora did make it right, I did not appreciate the hassle of having to call customer service and having to ship back the faulty product. I also thought that it was rude of the associate to try to sell me something else after the original product did not work. I would buy again, but I would read reviews on the website before going...

I needed to get a charm for my daughter's bracelet. I am not very familiar with these bracelets. Upon entering the store, I immediately felt unwelcomed. The jewelry counter woman hesitated to approach me. I received a cold vibe because I expressed that I was seeking a less expensive charm. The woman handed me a book of available charms and walked away! After I went over to the counter to purchase a charm, I once again received the cold vibes. I guess "my type" of people do not buy this kind of jewelry or need assistance regarding a certain piece or price. I am going to assume that this employee is not working to the...

As a man shopping for his girlfriend, I have absolutely no idea about jewelery. But the ladies who I interacted with here were very nice and friendly. I was able to pick out a few gifts for my girlfriend no problem. The woman who specifically took care of me was able to show me everything up close and even offered to try on a bracelet, as her wrist was in similar size to my girlfriend's. I'm very awkward in social situations so it was nice to have a pleasant experience that I was comfortable with. I was able to get some things for my partner and have a nice...