Guitar HiFi — Local services in Royal Oak

Ordered an amp from them on Reverb, described in excellent condition and serviced. Amp came missing parts and came in fair condition with the majority of the tubes not working. I respectfully reached out to them to give them the respect of bringing this to their attention, as if I sold something that did not come as described, that I would want to know, not asking for anything additional. Their response was nonchalant "with no care to condition but would have to send back in the same poor condition." I am not dumb to send them back an amp I had professionally fixed to be out even more to send back to pay more in shipping. Buyers beware, that you might have to get yours serviced and that they mentioned "they serviced it" but left it in a condition that would indicate they did not know what they were doing, they half fast it, or negligence. This guy then wrote me a bad review saying I asked for money for nothing, Never asked the tool for anything and if you have anything from him, you might want to get your product serviced elsewhere. He has no idea what he is doing. Who leaves mounting screws out of an amp and does not make sure they go back in? I got it fixed the right way by a reputable company (in which he called the amp company a tv company because he's upset that he's getting called out) I paid more to have it done the right way, not the lame guitar amateur hi fi way. Have more respect for your customers and the product...

Will definitely come back. Thought I had completely stripped my truss rod nut, so I came in with my instrument and asked for a quote to replace the nut. The gentleman that helped me inspected my instrument on the bench for a few moments and said that he was able to turn the nut without difficulty and asked how I had been doing it. (With ordinary short hex keys, and I couldn't honestly remember if they were metric or imperial.) He taught me that the nut has a concavity beyond the initial hexagonal rim which will readily accept a ball-end hex wrench. So yeah, in my ignorant tinkering, I definitely stripped the rim portion of the nut, but that inner concavity that I didn't even know about was perfectly undamaged. I was recommended to simply purchase the correct tool (a ball-end hex wrench, 3/16" in my specific case), and I'd be good to go. Sure enough, that was correct. The new wrench turns the nut perfectly. Not only did they give me a solution that cost less than $10 instead of the $200+ I was prepared to spend on parts and labor, but they were also gracious enough to tell me that they didn't sell the specific wrench I needed, and that I'd be best off buying one online. I didn't spend a dime in the 15 minutes I was in the store, but I'm coming back here every time I have a maintenance issue, just based on that honest, player-first attitude. One day I'll screw something up for real, and happily pay them...

This vendor sent me a speaker they said was in excellent condition, it arrived in a non-functioning condition. Their return policy states buyer's responsible for shipping "unless the item was not received as described". I put in a request via Reverb to return it which was not responded to. I called and got a guy named Tom who wouldn't divulge his last name [uh, oh, he's caused problems before...] who said I had tested the speaker with am amp rated twice the power the speaker could handle. The speaker [JBL D-110F] is rated for 100W, I connected a 12-watt amp 1st [speaker crackled, cut in & out] and then a 20-W amp [same result]. They advertised the speaker as both original cone and reconed, quite apparently don't know what they're doing besides taking peoples' money and misrepresenting things to their gain. ...