Crunch Fitness - Market Square — Local services in Sacramento

Inexpensive? Sure. Worth it? Probably not.

Before I get into it, be aware that this gym will charge you TWO "annual fees" within your first year. Here's how it works: You'll be charged one "annual fee" 60-90 days after signing up (Crunch's own documentation contradicts itself on the exact timing). Then, just 9 months later, you'll be charged another "annual fee." From that second charge onward, the fee recurs annually on that date.

This might seem minor, but it feels deceptive. If Crunch wanted to be transparent, they would charge the annual fee 60 days after signup, then once a year from that date. Instead, they've structured it to sneak in an extra charge, essentially scamming members out of an extra $16. For what?

To add to this confusion, Crunch's own website's answer in their FAQs is my perspective mentioned above:

"Crunch’s annual fee varies from year to year and club to club! You see this fee occur three months after you first join and every year, once a year, on that date."

To make matters worse, Crunch’s customer service has been equally disappointing. I’ve reached out multiple times to both the "manager" and "info" email addresses listed on Crunch’s website under the Contact Us section, yet I have received no response.

Additionally, when I visited Crunch Market Square’s website for management contact information, I found three names listed—Davis Jenkins, Kashalia Block, and Fatima Rodriguez—all identified as General Managers. However, after emailing the addresses provided on the website for each individual, my messages bounced back, indicating that these are not actually functioning email addresses. This lack of responsiveness and outdated contact information only adds to the frustration of an already disappointing experience. If Crunch provides contact details for management, they should be accurate and functional. Like truly, at this point, what are you paying them for?

Beyond the shady billing practices and terrible customer service, this gym is overcrowded. Period. If you enjoy waiting in line for machines or benches, this is the place for you. I've walked in twice and turned right back around because of the chaos. I get that Sacramento has limited options for quality gyms, but I'd honestly rather be out of shape than wait in a line of 5-7 high schoolers just to use the bench press at 9:00 PM on a Thursday.

The sauna? Nice in theory, but there are only two, each fitting 2-3 people max. So at best, six people can use them at a time--not exactly great.

Bottom line: If you're looking for a gym where you can actually work out without frustration, this probably isn't it. Between the misleading fees, overcrowding, and nonexistent customer service, I can’t recommend this gym. Save yourself the headache and go elsewhere.

Good luck with...

These people are scam artists. My brother had a stroke and we’ve been in contact with them since June 30 to cancel his account. They don’t answer phone calls and it’s very hard to get a hold of anyone here. The only way to cancel is by emailing or coming into the gym. However, due to my brother being hospitalized, it’s not possible for him to come in so we emailed hoping they would cancel asap. Finally got an email stating they froze the account after a 1-2 weeks, but we are still liable for a payment because we cancelled less than the 30 day mark and it’s landing on the membership fee time frame if they had canceled on June 30th the 30 day mark would be July 30 so they wouldn’t be charging us for the monthly fee for August or the annual fee in August. So we called and spoke with corporate, because we wanted to cancel not just freeze it and make complaints about the inconvenience and all the hoops we had to run through but corporate advised us that the actual location will be able to waive all of the fees if we spoke with a manager. Called the location and spoke with David the manager who told us otherwise he said that they can’t waive it at all. Spoke with corporate again and they said that it is definitely something they implemented but the location can always over ride it and they apologized stating the person there just didn’t want to help us. These people don’t care that this is a medical emergency and only want to collect your money. Don’t sign...

I am writing this review to express my sincere gratitude to Jennifer whom is a part of the front desk personnel. From the moment I joined, I have been consistently impressed by the professionalism and dedication she displays, making my fitness journey both enjoyable and rewarding. She has a smile on her face every time I see her.

Firstly, I would like to commend Jennifer for her incredible support and guidance. Her motivational attitude has significantly contributed to my progress. She always takes the time to ensure that I am comfortable, which has greatly enhanced my confidence in the gym.

Additionally, the front desk team deserves a shout-out for their welcoming and friendly demeanor. Every time I walk in, they greet me with a smile and are always willing to assist with any questions or scheduling needs I might have.

The cleanliness and organization of the gym are also noteworthy. It’s evident that the team takes pride in maintaining a hygienic and well-equipped environment, which allows members to focus solely on their workouts.

Overall, my experience at Crunch has been exceptional, and I am grateful to Jennifer for her hard work and commitment to providing a top-notch experience. I highly recommend this gym to anyone looking to achieve their fitness goals with the help of an amazing team.

Thank you, to Jennifer at Crunch fitness for your continuous support and encouragement. Keep up the...