Lotus Fusion — Restaurant in Sacramento

Over the course of the past year, I have observed a consistent decline in the quality of the cuisine offered by Lotus Fusion. Initially, I was quite taken by their culinary prowess and was compelled to provide them with numerous opportunities for redemption, as their food once demonstrated exceptional standard.

Unfortunately, my most recent order served as the final straw in my patronage of this establishment. The dishes I ordered included Beef and Broccoli, Chicken Fried Rice, Chicken Chow Mein, and a side of Salt and Pepper Chicken Wings. Upon delivery, the typically tantalizing aroma associated with their fare was notably absent, a precursor to the disappointment that was to follow.

Upon consumption, it became discernibly clear that the food lacked the freshness one would expect. The fried rice was unpalatably hard and exhibited an unusual dark coloration. The chicken wings were excessively dry and tough, lacking the succulence typically expected from such a dish. The Beef and Broccoli dish fell short of expectations, with the flavors not aligning with the traditional taste profile. The chicken incorporated in the Chow Mein was dehydrated, and the noodles possessed an off-putting stale taste.

I promptly contacted the establishment and requested a refund, indicating the subpar quality of the food. The response from the cashier was defensive, asserting that the food was prepared fresh, a claim I found hard to believe given my experience. Upon returning the food, the owner was present but remained silent throughout the interaction.

Consequently, Lotus Fusion has, regrettably, lost a loyal customer due to their compromised food quality and lack of proper...

I used to like the food here and have had some ok experiences until one evening I ordered an hour before closing and once I received my food, none of the meat was edible. It took several minutes to chew it was like gum, I had to throw the entire dish away. Clearly it was old and prepared maybe days ago or overcooked. The fact that it was covered in sauce didn't help the texture at all.

Such a let down when you pay for food, tip and have been a customer for at least 2 years. They have definitely lost a custoomer and I'll just stick with going across town to my two other favorite Chinese restaurants. With the way prices are nowadays, businesses need to have way more respect for our money and give us the...

This was our first time trying this place, service was great, friendly and fast. The pot stickers were absolutely amazing and we were very impressed with the serving size of the combo plates, and all of the food came out hot and fresh but unfortunately the flavor was not there. The orange chicken just taste like chicken, there was not enough sauce, but even the pieces with sauce were not very flavorful. The same went for the broccoli beef, and the chow mein, lacking in flavor all the way around. When we got home we also saw that our egg rolls were not included in the bag even though they were supposed to come with each combo plate. We had hoped to make this our new go to spot but we will not...