The UPS Store — Local services in Sacramento

On the 4th of March, the proprietor of the store, had a verbal melt down against two of her, I guess newer associates, in front of every customer in her store. Forget unprofessional, because she had no care, likely still does not, I say this because I let her know how wrong of her to chastise, her associates, the way she did, let alone in front of a store full of customers. It was so bad, the young lady was fighting back teers. Something has gone wrong in her personal life, because this use to be the most patient and kind lady, until some months ago, while I was in the store, needing help she, was not friendly at all. I noticed because it was so different than previous times in the store. This is why I gave an extra star for how the store was a pleasant place to visit, I'm very empathetic, all of it shook me up, maybe other customers too No apologies to anyone. Not likely to return to her location, and will order from Amazon very...

I have shipped a few things at this store and most times I have a pleasant experience.

This time was different.

I received bad customer service and felt very uncomfortable with the interaction I had with the clerk. I respectfully asked him to re-measure one side of a very large box to see if it might affect the shipping price. He acted like I had offended him and initially refused to. I told him kindly that it wasn’t personal and that shipping was costing me $600 so anything to help me save a few bucks would be great. He reluctantly remeasured and wouldn’t talk to me. I’m not sure what happened but the whole interaction made me very uncomfortable and anxious. It made me question if they would care for the package I was shipping.

I will be reconsidering coming here...

I had to give a review because I read all the angry customers.

My feeling is these were people that are probably idiots who like to blame others for their own mistake because I've been using this one UPS store since it opened and it's my favorite.

I have used others, too, but this one is the best in the area.

They know everything about shipping, but you have to explain what you want. Don't think they can read your mind.

The customer service here is phenomenal. It really feels like a ma-and-pa style shop, with big-business range of services.

They give me all the options, and they have even told me when shipping another method than they could help me with would be...