Ju Hachi — Restaurant in Sacramento

My family and I have been going to Ju Hachi when it was first named Taka’s over 16 years ago when it was half the size it is now. I’ve always been very happy with the fresh and delicious Japanese entrees and awesome service from the wait staff to the sushi chefs. The owner, Taka, takes pride in his restaurant and it shows through the delicious entrees and friendly services along with the repeat satisfied customers he has over the years. The other day my friend was asking me for a great sushi restaurant and I immediately recommended JuHachi and told him to google it or use Yelp for the reviews. Earlier today my friend told me about a review that a customer posted that was negative I was surprised and curioused and decided to check it out. Well.. I was shocked at a recent review from what a female customer, (O.K.), stated in her review about what happened last Sunday since I was there with my family and friends sitting on the other end of the restaurant and witnessed it all and my wife even video tape the whole incident because how the customer was reacting to the staff and patrons especially in front of her young kids. So here’s the how it all went down this past Sunday... The restaurant was very busy as stated in her review for a Sunday night which caused a longer wait in getting the food out but the wait staff tried their best to service everyone as fast as they can and was apologetic to all the customers with the wait. The customer, was getting impatient with the long wait and she went to the waitress station and pulled the server to her table and belittles her loudly where the whole restaurant can hear and told her it was a special occasion for her family and she expected the waitress to go out of her way in a very busy restaurant to put their needs before other customers. Granted a roll was made wrong and the waitress had it corrected and apologize purfusely but the customer continues to yell at her and called her incompetent. Also during this whole time while the restaurant was pretty busy, she allows her toddler to run all over the place forcing the staff and customers to maneuver around them. After they had finished their meal the customer pulled another server aside and starts belittling her on their service and complaining that they should had least be given some type of cake with candles or at lease a sushi rice with candles on it. Now I’ve had many parties at different restaurants especially at JuHachi and I have always called ahead and informed them of the occasion for my large gatherings and Taka and his staff have happily supplied us with a cake or I’d bring one into the restaurant pending their prior approval. Anyways once they had paid their bill and was about to leave a male customer at the bar mentioned to the female customer, that it’s about time for her to leave. A minute later her husband confronted the customer and started “F” bombing him, NOT the sushi chef as stated in her review! The customer politely explained to the husband that he was tired of his wife treating the staff so terribly after they tried their hardest to please them. The lady returns back to the table with her toddlers and joins her husband in “F” bombing the customer along with sticking out the middle finger. My wife who video taped the whole incident and wanted to post it on the social media on how this customer reacted especially in front of her kids but I convinced her not to. After they had left several tables made comments on how glad they were seeing the lady and her family leave. I totally understand reviews are one’s opinion and everyone has the right to state their mind but as long as it is accurately done, but when they are lying and I have witnessed it that’s when I have to clear the air and set things straight. Granted no restaurants are perfect and if by all means you’re not happy with the wait then pay and leave and let everyone else enjoy their meals. Having said all that.. JuHachi, in my option is one of the best places for fresh sushi, Japanese entrees and friendly services so try it for...

I am still in awe of what has happened last night. My husband has been coming to Ju Hachi since we moved to Sacramento 3 years ago, he loves their sushi and rightfully so this place has very fresh and delicious food.

When we were deciding where to celebrate his 40th for a small family gathering of 6 he wanted to do it there. We booked a table for 7. We showed up to a full restaurant and no one to greet you at the door. It looked really busy but there was lack of employees in sight. When we were finally seated, I mentioned to the server it is a special celebration for us. She looked frantic, she was spread way too thin and instead of reassuring us we will have a great time she looked distraught and told us how busy she was. We had to pull her over to order drinks and ordered a few bites since we had two little ones with us. It took for ever for things to arrive. She never checked in or came back to take the main order. People kept coming in and waiting at the door and yet being seated when ever the only two servers for the whole place walked by the door. I had to pull her again to get the main order in and was very frustrated. My husband has sever garlic allergy so when we were ordering our food, we made sure to tell her, yet one of the items arrived with the garlic sauces on it. What if he ate it?! His allergy is sever! They did bring a new roll without the sauce, after we complained. But this is not the end to the disappointing experience. We did not even receive a Happy Birthday from the server the whole night. I understand some restaurants do not offer you a candle but at least acknowledge that we made a choice to celebrate a big birthday at your establishment and wish a happy birthday?! They were simply to busy to think straight. When we payed and I walked up to the server to tell her how disappointing our experience was and how this is going to determine us ever coming back, I hear a very loud and clear GET OUT OF HERE from a sushi chef. WHAT? What kind of establishment allows this kind of behavior?! A shame. My husband got infuriated hearing that and received a GO F?"CK YOURSELF. This is all in front of other guests, our elderly parents and our small children. JU Hachi owners needs to evaluate what kind of people represent their business. This is so low. The food is good but this behavior is simply...

I’m posting a review for something happened a little while ago but STILL happened and won’t be forgotten.

I came in here to eat for myself, A lady had told me to sit anywhere I’d like. It wasn’t busy. I chose to sit at the back of the restaurant near the restrooms.

I hadn’t ordered yet but then this man came up to me along with 2 other customers and asked me to sit somewhere else. I wish I said no but I got up because he made it sound urgent. He kept telling me there’s seats behind me but I obviously wanted to be alone and sit where the lady told me I could sit anywhere.

None of the guys thanked me, as I kindly went to sit the chair and table right next by.

The people in front of me had their order taken first before me as well. And you want to know what is funny, they left right after I had gotten up and sat down and taken my order.

Then when they left a woman who was eating alone had chosen to sit there. I wonder why she didn’t get asked to move like I did.

Please don’t bother people who are already sat. And be more kind to people who do you a favor. I am disappointed and I won’t be returning.

If you’re going to keep telling me there’s seats behind me (obviously), (I walked the whole way to the back), then tell that to them! You just had to pick on me. Geez. If I had been just as valued as the customers you were with you wouldn’t have invaded my personal space. You would have told them there’s seats behind me, but you decided to say that to my face without giving...