Bridge Homes - Minneapolis — Local services in Saint Louis Park

I'd love to give this place negative 20 stars. In my 20 years of renting, this is the shadiest, grossest company I've ever dealt with. These people are completely unethical and absolute thieves. If you enjoy being scammed out of your hard earned money in already exceedingly difficult financial times, never having your questions answered, being ignored when you have real issues such as mice crawling all over your bed, and doing your property manager's job for them and doing your own inspections while not getting paid then is this the place for you!! Pro Realty initially owned our rental home, and were amazing landlords from day one. I wish they'd buy the place back. Sadly, Bridge Homes or Goal Properties, or whatever they call themselves this week, took over a year and a half ago with nothing but nightmare results. We have an increasingly growing document of all of their completely neglectful and unethical practices in our year and a half with them. I'm sure that list will continue to grow as every month there seems to be a new issue. Unfortunately we are stuck and very sadly just had to sign another year lease now with a "really cool" added bonus of having a MANDATORY $30 extra fee ON TOP of rent every month for what they call a "resident benefits package" which offers services most landlords just provide because they're landlords. But this time you get to pay for it! Isnt that so cool?? These "amazing" benefits include HVAC filters (for our home that does not even have a HVAC system), identity theft protection (from my own landlords?), 24 hours maintenance requests (which will likely be ignored), and many other ridiculous unnecessary things. The only benefit I see is this company making a ton of money off already struggling renters such as ourselves. We live in a low income neighborhood. Twice now Goal Properties has tried to raise our rent $150 which is far beyond what the house is worth or standard rental rates. Luckily we fought back and it was lowered, but they found a way to screw us this year with the mandatory "benefit" package so now we're back in near unsustainable, ridiculously high rent territory. But they made sure to let us know how excited they were about the package!! I'd love to count how many residents are "so excited" to pay an extra $360 a year for NOTHING. They know nothing about the properties they rent out or the areas they're located in. Samantha Johnson, the property "manager" (using that term as loosely as possible) has only been in our home once could not answer a single question the inspector had about our house during our last city inspection. She didn't step foot into our house until almost a year after the takeover. She fails to thoroughly read our emails and responds to anything we ask with a vague non answer followed by a cheery, corporate "hope this helps!". I want to throw up every time I read those words. This entire company could not care any less about its tenants and belittles you with corporate speak or neglect at every turn. Goal properties/bridge homes has nothing but GLOWING 1-2 star reviews on the BBB site and every single other review site, and all those reviews state the exact complaints we have. There's also many lawsuits out there accusing them of failing to act on emergency situations for their tenants or not giving back deposits. Public records are brilliant. Im sure they will also try to screw us out of our deposit when we do finally move out as that's clearly who they are. The extra sad thing is we do have a beautiful home that we love and care for. We take pride in it and keep it nice and will to the end. But now I can't wait to get out and never speak to these awful people again. This company is as bad as it gets, and you're better off pretty much everywhere else. I'd rather stab out my own eye with a rusty fork then rent from them again. I long for the day when they finally get sued so hard they go out of business. Eat s* bridge...

I am a current resident. This has been a horrible experience since day 1. The home was not ready upon move in. The kitchen sink was clogged, the garage door broken, the basement had a leak and the upstairs bathroom is full of mold. I was supposed to move in March 1st 2024 and couldn’t due to these issues. 20 days later after continually contacting the property manager Samantha (she’s great and I hope she finds a better job soon to work with a company that actually cares about their tenants safety) and the maintenance line; the garage and kitchen sink were fixed. I asked for a credit for the 20 days I couldn’t live in the home due to not being able to access running water for cooking and I was given a credit which I’m very thankful for. But It’s now May 24 2024 and the downstairs leak is still not fixed nor has the mold been cleaned/removed upstairs. I keep getting the run around. The basement floods everytime it rains and it’s never cleaned, dried out nor fixed. My belongings are up on plastic pallets. I purchased a new washer and dryer that could get damaged because they won’t fix this issue. The floor being wet is dangerous being I have things plugged in around it. Also on the maintenance app you can see previous issues the last tenants put in requests for and this basement has been flooding for years and never gets properly fixed, so you can imagine the amount of mold that’s accumulated over the years.

When you put in maintenance orders they use a company that outsources for quotes from bigger companies that will do it correctly, but then they use an internal company that does the cheapest work to “fix” the issue. It’s not the actual fix the home needs. It’s just a Bandaid placed over the bigger issue that causes them to spend more money in the long run. The house looks great from a glance but it has the landlord special. Everything is painted over and falling apart, things you wouldn’t know until you moved in and lived in for a while.

My son and I have asthma and cannot breathe in the home and have severe headaches. We both are wheezing and on the verge of asthma attacks as soon as we step foot in the home. Our asthma has been controlled for years before this which means no symptoms at all. It’s not a safe place to live. I am filing a complaint with the city of Minneapolis, taking legal action to break the lease due to uninhabitable living conditions and I will warn everyone I can, not to rent from this company. Go elsewhere. It’s not worth it. They are charging too much in rent to have all...

We rented the same house from Bridge (formally Goal Properties for us) for 4 years. During this, we had rain come in the busted front door which caused the fake wood floorboards to swell and fall apart which was then denied by cooperate for replacement. We had a mouse and squirrel infestation in the attic that made my daughter’s whole room to smell like urine, they refused to have it cleaned out. We had absolutely no insulation under the floor (house has no basement) so in the winter, the house wouldn’t get above 60 degrees and the floor would be freezing to touch. Denied insulation as “it costs too much”. So does heating a house with no isolation, but that wasn’t their problem… water leak under the cabinet that led to MOLD forming, all they did was fix the leak and slap a piece of painted wood over the moldy cabinet floor. Let’s not forget the half finished bathroom remodel that put us out of our home for a week, the doors that didn’t close right, the shed being taken away for 3 weeks, which was our only storage… I was told they’d provide PODS for all of our outdoor items when the shed was being redone, and we weren’t provided with that. The water heater that was rusting upon move in, and we had to spend weeks having the water flushed repeatedly before they admitted it needed to be replaced, all costing us HUNDREDS in a water bills. The thresholds in the doorways had nails that poked out and scratched my children when they were learning to crawl. When we moved in, the grass was overgrown and filled with garbage (which we couldn’t see because the grass was so overgrown) which broke the lawn mower we had. Every maintenance request we put in took weeks to get handled, because Bridge will send out several contractors and pick the less expensive. Things break, and then are ignored by maintenance and the home owner or management company… Save yourself the trouble, and don’t rent from them… because even if you get lucky and the house you move into isn’t a giant (or in our case, a 880 square foot house for 1675 a month… more than my new mortgage!) dumpster fire, they’ll then nickel and dime you when you move out for things that were already broken upon move in… they’ll argue about it because “it was replaced before you moved in” and if that’s true, it was done...