Geek Squad — Local services in Salisbury

My old desktop crashed on a Friday morning two weeks before Christmas. Thomas from the Best Buy sales team was excellent in guiding me to the best laptop for my business. Steven at the Geek Squad went above and beyond in setting up my new laptop. He had me completely set up by Sunday night so i could hit the ground running on Monday morning without missing a beat. He spent all the time necessary to help me get familiar with the new unit and did a lot of extra work to locate buried files and programs from the near toast old hard drive and transferred them over as well. I'll definitely go back next time I need anything...

Absolutely horrible experience. My computer turned off randomly and they said it was most likely an internal battery. They lost my computer for a few days when sending it out for repair, it took them days to find the credit apple applied to the serial number then I get my computer back and its wiped clean. All my photos, videos, and work from the last 2 years. Gone. They never mentioned anything about that being a possibility and should've backed it up when they had the computer open and access to the hard drive. In complete disbelief right now as I lost dozens and dozens of pictures or my brother and 2 dogs that...

Tried text chat first. It doesn't connect to your local store, so they can't help. Say to call my store. Okay, fine.

Called to ask a simple question to avoid going into the store since there's a pandemic, you know? Just trying my best. Wish these jokers would. I sat in phone holding hell for 35 minutes, never got a person on the phone. Finally gave up. I'd rather have left a message and get a call back. But they don't do that I guess. They need to work on customer service alongside their tech service.

They get a two because at least the...