Courtyard by Marriott Salisbury — Hotel in Salisbury

I can’t post and speak on my experience with the stay because I haven’t stayed there as of yet. But I can say that my experience with the customer service has been horrible. My wife and I have rooms blocked for a wedding. And of course some relatives have not taken heed to the deadline. I called to inquire about how many rooms were still available in the block, Emily answered and told me she could not disclose it to me. Strange enough because another receptionist had done so before. But to proceed she was condescending, snippy and very rudely spoke over me, not allowing me to finish a question before formulating an answer. Poor customer service in my personal opinion. My hope is that none of my guests will have to encounter her when they visit. Sadly enough it’s too late to move locations.

I called back a couple hours later and the phone rang for a while, someone clearly picked up and hang up. Called back it rang endlessly until the operator picked up. 🤨

Had my wife call their sister hotel, they reached out to the CM and still no answer. If there’s a cut off time, we definitely missed it. 😐

Maybe after speaking with the “right” person we can get this resolved and my opinion will change. But just by reading these reviews, I’m in the fence.

I’m giving it 2 stars just because my wife spoke highly of Patti.

Update: Oh I’ll be updating this review as we move along. I want everybody to know exactly how arrogant and ignorant the staff is. DO NOT LET THE POSITIVE REVIEWS FOOL YOU.

I called back a couple of days later, spoke to Louise. When asked to make a reservation under the wedding group I was met with pushback. No person at this hotel has been willing to make our guests reservation. But Louise was especially nasty. I asked her to make the reservation she began speaking over me (same as Emily). When I request she not speak over me and let me finish my question because I’d already had a terrible experience with one of her co-workers, she hang up the phone. She actually hang up several times. Kept referring to me as “sir” even after telling her more than once I was a woman. When she decided to answer, she gave me a spill on how she wasn’t going to be talked to any kind of way, ( this stemming from me talking over her as she spoke over me with my initial questioning) told me we shouldn’t stay there if we didn’t like how things were ran, then offered to transfer me to the reservation line. When I mentioned Patti, only then did she decide to book the reservation.

My wife reached out to the hotel a day later, she spoke with Caleb who for a short window of time that evening booked a few reservations for family members.

The very next morning when calling to book, we were met with the same pushback. (I have family members who will be posting about there personal experience as well) I spoke to Monica that evening, She told me that they weren’t allowed to make the reservations for wedding groups. That was a lie. This then caused my wife to call corporate who made the reservation with ease. The alternative the corporate customer service rep gave us was to contact the hotel and simply ask them to transfer you to the reservation line.

But guess what, they’d answer the phone and the moment you ask they’d hang up on you.

Absolutely disgusting. And strange considering all of my family will be there in September. The staff has to meet my entire family face to face and explain why they’ve been so impossible arrogant and ignorant refusing to assist. They’ll all be filing formal complaints as well for the hotel who’s policy is to condemn children and say screw your guests who are looking to pay money to stay.

I never ever understood why ppl in the service industry would decide to be nasty over nice. If you dislike your job, leave. But it seems to me they’ve adopted a culture of do whatever we want. When you ask for a manager or someone in a supervisory capacity they all say “I don’t have a manager” well then, THAT...

My stay was absolutely terrible and I will never recommend to stay at this Courtyard location. Your hotel was the suggested option provided for a block of rooms for a wedding I was attending on 08/27/2021 due to the convenient location near the venue. Luckily my room was available right at check in time 3pm however, the additional guests in my party’s room was not ready until after 4pm. Since their room was not ready at the scheduled time they were late to shower/change for the wedding which resulted in us missing the last shuttle to the venue which left at 415pm as the event started at 5pm sharp. Due to this poor service we were LATE AND MISSED THE ENTIRE WEDDING CEREMONY!!!!!!!! You absolutely ruined us getting to experience one of the most important days in our friends lives.

To top this all off the hotel seems to be completely understaffed. I would assume that one of the busiest times for the hotel is checkin at 3pm however there was only 1 concierge associate available and the check in line wrapped around the front lobby. Check in was anything but seamless and the gentlemen at the front appeared completely overwhelmed.

The following day at check out I waited at the front desk for at least 10 mins waiting to be greeted, nobody was at the desk. I called loudly for someone multiple times and was ignored until finally a woman by the name of Paula came out from the back office. While she was dealing with a completely unrelated guest who also had a grievance with their sub par experience Paula became defensive and rude.

When she got to me and I was able to advised her of my issues, I received the same treatment. She offered no apologies, showed no concern, and her only response was to take $20 off of my reservation. $20 off my reservation can never amount to the memories lost from missing the wedding. We also found out that we’re were supposed to receive welcome bags from the bridal party at check in, yet that was not provided until check out.

The entire stay was unorganized and a complete disappointment. As stated before, I will NEVER recommend Courtyard Salisbury to...

The Courtyard just outside of Salisbury is one of those hotels that is close by but hard to find. Located just a block off of Rt 13, access involves knowing which side-street to dodge onto, and then zig-zagging another block to find the unmarked entrance to the parking lot. Then you enter the back lot of the hotel. The only entry from the front is through a shopping center parking lot and then past an Outback Steakhouse. A little difficult and not well marked, but then you have lots of food (including the Outback) within walking range. This is in the town's main suburban shopping area, so you have everything from gas stations to WalMart to Chinese, Mexican, fast-food, and anything else you are looking for within 1 or 2 minutes drive. A traffic light to Rt 13 makes coming and going onto the busy road easy.

The hotel itself is a Courtyard, through and through. Nice, pleasantly-decorated room, with the king bed sitting sideways from what you are used to. It backs up to the bathroom wall and looks out the window. That is a unique, and to my mind, improved arrangement from the normal hotel furniture layout. A small loveseat / pull-out-bed is there for a third guest.

The room was clean, bathroom was clean and all the plumbing worked fine. The TV remote had fresh batteries, all the lights were functional, and I saw nothing amiss anywhere. In other words, this is a typical Courtyard, a good, reliable, upper mid-grade hotel that delivers on its promises.

Staffing was fine and friendly. In the morning at the bistro I was the only customer, so I got immediate, and very friendly service. I would suggest to them that an investment in paper plates would be useful for taking nibbles up to your guest room. A toasted bagel in a paper bag was awkward to deal with in the room, as the crumbs wanted to go everywhere (I didn't let that happen).

In short, this hotel is find, and a worthy member of the chain. Get directions in advance and you'll have...