The Home Depot — Local services in Salisbury

I have never had such a bad experience in any store in Salisbury. I went to Home Depot a week ago 6/18 to be exact. I ordered $1800 worth of flooring. They had the flooring in stock on the shelf. We ordered and paid for 36 cases of flooring to be picked up Wednesday 6/24. When we arrived to pick it up it was on a cart in the customer service area. Upon loading in the car it was noticed 2 boxes were extremely damaged. They refunded the money for the two boxes and told me they didn’t have anymore at this store and could not get it for me. So I have demolished 1200 sq ft of my home because I have installers coming to put in flooring. So my only option was to go to Dover from Salisbury and pick up new. They can’t get it to Salisbury they can’t do a transfer nothing. We left Home Depot to notice we were only given 23 boxes mind you I paid in FULL for 36 boxes. So I call speak to a representative who says she will get it all straight come in the morning and pick up the refund. Okay so now I need to stop at Salisbury Home Depot on my way to Dover. I get to Salisbury Home Depot this morning no one has a clue what I am talking about. Finally 45 minutes later I get square the money they owe me for the product I never received. I asked to speak with a manager at which point I was greeted by a woman Jackie. I am not sure how this woman ever got to a management position. She said “sorry for the inconvenience” ummm I have spent 1800 dollars here I have to take off work spend my day driving to Dover and that is all I get? I kid you not this woman said to me “ well it was Stephanie that sold it to you so it’s her fault” whoa whoa whoa what? YES this is the manager of a store she told me she could give me no discount no help no nothing. She should have absolutely never just thrown her employee down like that what kind of management is that? She was extremely rude and just disrespectful. I will NEVER shop at Home Depot again. I will be posting all over social media and I have reached out to the news as well. Do not...

Horrible customer service. No appliances in stock (I was told they don't have room). Ordered a washer on Monday 6/4 with store delivery slated for friday 6/8 between 1-5pm. I chose store delivery, because in home delivery would take 2 weeks. Got a call from the shipper friday afternoon stating their entire crew quit. Said delivery would be monday 6/11 btwn 1-5. I called Monday afternoon to confirm delivery, and they said the washer was on the truck, but wouldn't be delivered until 7pm. I live over an hour away, and that was too late, so I said my next available opportunity was to pick up was on wednesday 6/13. Called lunchtime wednesday to confirm delivery, and was told it never happened. I'd have to wait until Friday 6/15. Considering Home Depots inability to provide a product in a timely manner OR give factual information, I decided on a refund. I paid cash so I had to return to the store. During the 20 minutes it took to get my refund, I was offered no compensation and no remorse for this inconvenience. Blame was placed on the shipper, and I was offered the floor model, at no discount. At no time during this debacle did anyone from Home depot contact me to keep me informed, and at no point did I feel that my purchase was of any consequence. The Assistant Manager, Jackie, who was present during the prolonged refund process, never spoke one word to me. I have no intention to spend another dollar at Home Depot, and intend to tell anyone who will listen about not only the frustrating incompetence, but also the lack of inventory, and especially the lack of desire to...

My fiancee and I went to the Home Depot in North Salisbury, MD, looking for patio furniture (end of season sale). We were approached by a customer service person, Jonathan Fisher, a very nice young man. He helped us with questions about the tables we were looking at, and when I asked him whether we could get a better price if we bought 4 of them, he gave us a nice discount.

What really impressed me about this young man is that he saw I was disabled and my fiancee would not be able to carry the tables from our vehicle to our home, so, he offered to drop off the tables on his way home, for which he got approval from his manager.

He showed up at the exact time promised, along with a friend who helped. When I asked him about why he offered to help he told me about his Mom who is in a wheelchair, not able to do a lot of things for herself. He came across to us as a caring, compassionate young man, who was sincere in his desire to help.

Home Depot should be proud to have such a wonderful employee who cares about people. We will go back to Home Depot and see Jonathan whenever we need the items they sell. THAT'S what customer service and commitment to serving people's needs, ...