Walmart Auto Care Center — Local services in Salisbury

Had to edit and drop my last 5-star review to 1 star based on how I was handled today. I arrived on a Saturday at 6:45 AM, waiting for the store to open as scheduled at 7 AM. I was the 1st in line waiting for the shop to open. About 7:10 AM I called the store to ask what time the car care center would open, and someone says we will open once a manager comes down and opens the doors. Ok...so I wait and then about 7:17 AM they slowly waltz out and take about ten more minutes to get set up. Someone approaches me after asking who was first and then when I tell him I needed air in my tire he says well, it's going to be a while because we've got to get to these other cars, referring to the other 2 people that arrived after me. I remind him that I arrived 1st, and he tells me that getting air is a courtesy, which I understand. But I spent a nice chunk of change purchasing my tires from this very store! And whether I purchased my tires from here or not I have to wait to get something that takes less than 2 minutes??? In total, my wait was about 50 minutes. They did finally put air In my tires but the way I was handled left a bad taste in my mouth. Come on Walmart. It's air and 2 minutes of your time. I spent 17 minutes of mine waiting for you to open your doors, another 10 for you to set up, and about 15 more for you to decide whether or not you had enough manpower to take 2 minutes or less to give me air in my tires. What was I supposed to feel after this experience? Nevertheless, I thank you for the courtesy that I would have...

I bought 2 new tires for my daughters car here. The tires were $53.00 each and had plenty of mileage expectancy on them. The service was courteous, and the wait wasn't too awful long. However, the 2 tires which were give or take $106.00 before taxes were added ended up costing me $163.00 and some change. YES! I expected a cost for them to be put on, that's not what through me for a loop. The $14.00 per tire "lifetime care" cost that HAD to be added, EVEN IF you did not wish to have it is what bothered me. The 28.00 you are required to pay. I even explained just because I came here to buy some tires because I don't have the machine at home to put them on doesn't necessarily mean I'm going to come back and have you guys rotate them or anything after the matter. That is presumptuous to charge me for something that hasn't occured yet, or that you know for a fact I'm going to need. The tires were already on. I tried to pay the 150.00 I was told. I was told I had to wait for the paperwork. Then it was 163.00 . So just be careful with the pricing. The guys were nice as I said. The tires are great. Car drives alot better. It's not the service you gotta watch for, it's...

I have a 3 star review because of the auto center manager because I had to take extra time out of my life to get my money back which also took a bit of a quarrel which I did not want to have. The service provided by the mechanics has always been very good. The male service advisor who checked me in has always been polite, after having him check me in or out multiple times. Please read: according to Walmart corporate, lifetime balance and rotation is an optional 15 dollar charge per tire. You do not have to have this unless you tell them you want it. Having a tire mounted (11.00) includes balancing. It does not include those special valve stem things that are 3 dollars per tire. Balancing with mounting is standard. Also: There is No Additional Charge for having a tire you did not buy at Walmart mounted. Just be aware, as I read another persons review who was over charged for lifetime rotation and balance she did...