Fashion Spa — Local services in Salt Lake City

Decent massage and price overall. I really wanted to like this place since I just moved close by. My partner and I came in for a 1 hour massage at $60 each, which is comparable to most of the Asian spas in the area.

Halfway through, both of our therapists stepped outside for a few minutes to greet other guests and make personal phone calls. Really unprofessional IMO and ruined the relaxing time we were supposed to have. The rest of the massage was mediocre, with me wondering why I wanted to come here in the first place. I have a membership through Massage Envy where the massage is consistently great, with no interruptions at all for $60/month (1 one hour massage included a month) and half off additional services.

The part that made me regret giving this place my business was the end. We paid upfront for our massages and tipped $15 each cash at the end (25% gratuity). One of the ladies was so unappreciative and disrespectfully asked for $20. She preached about how she works hard and they deserve $20 each for tip. Honestly, I understand that therapists work hard for their money and I been to many Asian spas, but never been patronized for tipping. I believe 25% was a good tip even though my massage was mediocre with multiple interruptions. I’ll be happily keeping my business with massage envy, where they also work hard and don’t patronize their...

Made a last minute decision to book my first professional massage. The online booking portal allowed for same day appointments. The place was clean, the fountain was leaking with a large puddle on the floor you had to step around in the front lobby, music playing in the room was awkward slow love jams that was distracting to have music with lyrics. The masseuse was on her phone, which was on speaker, talking to someone for about 5-10 minutes into my massage, she also did not silence her phone and it went off a few times into the massage, someone called her at the hour mark and she left to answer it. I booked an hour and half massage and only received an hour massage--we compared booking confirmation emails and apparently the software doesn't tell how long a person books an appointment for on their end. I told her how much I wanted to tip (10$) and she tried to bargain with me for more saying "it wasn't enough, people usually pay 20, how about we do 15"--I told her I was sticking with 10 and she said she had to add on 5 for the credit card use charge. She was apologetic about the time mix up. I don't have any experience to compare the quality of the service but the masseuse gave a great massage and checked in with me to make sure it was the right amount of pressure.

Great massage, wish the experience had...

This was the worst massage experience, and not necessarily because of the service itself. Entering in the store, I was greeted by the masseuse who was talking loudly on her phone which was on speaker. Walking me into the room, she commented on my body and the man on the other end of the phone remarked, "I wish I was there to see her (me)." The masseuse also did not turn her phone on silent throughout the massage. It rang two different times, and she did not silence the ringer. Switching to the latter end of the massage, she pulled down my underwear without asking for my consent first. Further, the masseuse contorted my body in painful positions without checking in on my level of comfort. I was actually concerned that she might injury me, which makes me question her expertise and training. Following the massage, I indicated that I would like to give her a $15 tip, which is already 20%. She then pressured me to tip her $20, and stated that there was a $3 charge for using a card. After seeing other reviews stating that she noted a $5 charge, I am worried that she is intentionally misleading people. I actually would like to report this business and am unsure how. I am concerned about the level of unprofessionalism, lack of dignity and regard for how clients are treated, and...