Ethan Allen — Local services in San Antonio

Ethan Allen is one of those furniture companies that has a recognizable name since it’s been around for a good long while. I’ve found more than one vintage furniture that shows the craftsman of the company causing me to believe that they’re crafted well, at least they were in the past. Keeping that in mind, I narrowed my choices of furniture stores down to a few, not wanting to spend a ridiculous amount of money (like I would have at Restoration Hardware). The sales associates/designers at Ethan Allen were generally helpful, however their knowledge of the company’s craftsmanship was lacking. I’m sure most people know that furniture has taken a deep dive over the last 10 years and it’s rare to find fashionable, really good, decently priced furniture (anti-IKEA if you will). And since I refinish furniture, I’m decently familiar with the quality of vintage pieces versus modern pieces. I went back to Ethan Allen twice before I went forward with my purchase of a sofa and both designers/associates were only able to address the basics of the furniture in selecting fabric, cushion, and leg color. I knew from research that Ethan Allen was a decent furniture company but that they were not highly rated for repairs and such.

Both associates pushed the warranty, which is always concerning to me, because it’s a big up-sell. I left both times saying “no” and I’m glad I went home to research the Guardsman warranty. A little research online showed that a good number of people were highly disappointed with the warranty (which isn’t through Ethan Allen, but the furniture repair/cleaning product company). Review after review made it clear that Guardsman was more focused on NOT fixing the product and honoring the warranting than actually efficiently heading out to make that extra $400+ dollar warranty worth it. So thankfully I was able to establish that getting the sofa fixed professionally would probably be a better use of money than a wasted warranty. This doesn’t give me good-feeling vibes for Ethan Allen because it makes the company look like they’re more interested in getting your sale, but not necessarily producing a long-lasting product.

Lastly, my sofa arrived early which was super exciting, but upon examination, a leg was chipped. Kind of disappointing when you’ve been wanting a new couch for a while. Could it have been the overly-energetic delivery guys? Sure. A chip in a leg isn’t the worst catastrophe to occur and is even an easy fix generally in the world of furniture repair, but I could tell by the customer service associate’s tone, this was not what she wanted to deal with. Over the next couple days I received a few phone calls that went to my spam from Ethan Allen and each time I tried to return the calls, I couldn’t reach said person or the number had a confusing path. Finally I had to call the actual Ethan Allen to get directed to the right person and she told me that the repairman would be in touch with me in the next 72 hours. I never received a phone call and the chip still exists on my sofa. But at this point, I don’t even want to deal with Ethan Allen’s fake customer service attempts. I’ll fix it at some point, but to say I’m disappointed is an understatement. Will I purchase from Ethan Allen again? Probably not, unfortunately. I think Ethan Allen was once a great furniture company beloved by many, but that reputation has slid like the rest of the industry. I’ll head elsewhere and hope my $4,000-$5,000 actually means something. My fingers are crossed that this couch is worth it because we all know that $4K is not the amount of money normal people can...

Ethan Allen, you've thoroughly disappointed me and have done a great job of ensuring I never buy from your store again. For the general public reading this post I strongly recommend you shop somewhere other than Ethan Allen, unless you want to wait centuries for your damaged furniture to be delivered to you, then wait another half century for it to be repaired, oh and not to mention having to spend your own time getting in contact with them because the entire time will feel like you're flying in the dark due to spotty communication.

For context, my fiancé and I were looking to upgrade our furniture and after window shopping and getting to speak to several sales people we landed on EA. Our sales associate was actually really good, but it all went down hill after agreeing to buy a sectional, leather bench, media cabinet, and sofa table. For one the furniture took forever to be made, but I'm willing to concede to having been made aware upfront. However, the bench took considerably longer and wasn't delivered until a month or two after the rest of our furniture had been received. While we were waiting for our bench we were also waiting for our couch to be picked up and repaired because when it was finally delivered one of the corners had been damaged during transport thanks to a dresser it had been positioned up against. All that time just to receive damaged furniture! Well when we received the bench we still had a damaged sectional and it wasn't until about a month later that the sectional was picked up. EA will be kind enough to help you choose a delivery/pick-up date that works with your schedule but good luck knowing what time of the day that delivery/pick-up will occur. EA has serious communication issues, please do yourself a favor and don't put yourself through that horrendous experience. Btw, we bought this furniture at the very beginning of summer and now we're well into fall and our damaged sectional is still in the shop...I'm told it'll be delivered one week from today. SMH

I can't speak to every other furniture store's customer service, quality, and overall experience...but I can certainly speak to Ethan Allen's - Don't do it, just...

Buyer beware!!! Read the fine print. We are moving into a new home and have lots to furnish. We purchased a bed and 2 crystal lamps to be delivered when the house is finished. We intended to go back to Ethan Allen to furnish several more rooms but wanted to get in the house first. Nothing has been delivered yet, but realized that the crystal lamps would not be a good match after all. We went in today to cancel DELIVERY of the lamps (they were pretty costly) and we really have no place for them. We were refused a refund or even a credit towards an item we could use. The manager came out telling us that we only had 72 hours for a return....this was NOT a return as we never had possession. This is an odd policy as most times the furniture isn’t even delivered within the 3 days of purchase...so if you buy something there and you get it to your house and don’t like it or it doesn’t look as you expected you are stuck with it...very poor customer service, very poor policy. We will not be purchasing anything else from Ethan Allen, I prefer to spend my money at places that service their customer and not hold them hostage if you decide you do not want something BEFORE it is...