Victoria's Secret & PINK — Local services in San Antonio

Today I had the worst experience ever! I’ve been coming into this store since it opened with my mom when I was younger and never ever have I, my mom or my guests been treated like this before. Let me start off with me applying for my own individual CC which I was approved for. Mind you I’m a authorized user and I have a CC on my moms acct as well! So the day I got approved it just so happens that the system crashed and I was unable to use my new individual account. So I used my moms, with a picture of her ID. And yes with my mom’s consent and her on the phone. No issues! So they told me to come back and I could use my account and wouldn’t have issues. So that’s exactly what I did today. Well that was a lie. So I get there and the girls are so rude. When I asked a simple question about where I could find someone to help me with my daughters and get fitted and where I could find the sizes we needed, they were asking condescending questions and then making slight remarks and faces. I told my girls not to think too much into it. So we continued our shopping. We had 4 full bags from Macys. So they followed us everywhere as if we are going to steal. We ignored it. So we go to check out and the experience gets worse. So apparently my CC hasn’t arrived in the mail yet cause I just applied and I left my other CC with my moms acct at home. So I tell them the issue and one girl was really sweet and tried everything to help me. I really appreciate her. I wish I would’ve gotten her name. Unfortunately the manager whom didn’t have a name tag nor give me her name was so unhelpful. She saw the girl trying to help me and use my acct with my mom with the picture on my phone and here comes the manager telling her no. Then tells me I can’t do that and that neither account is working. So I asked if we could ring up the order just on my acct. so we tried and declined. Customer service said I have to wait for my CC in the mail and was unable to use my acct until then and only at the time when I originally applied was I able to apply my purchase to the acct. WOW! Now I’m stuck with no help and then the manger walked away knowing I’m having issues. Then they tell my daughters to go wait outside cause they were closing and they couldn’t have there bags in store while waiting for me mind you were are all standing in front where our bags had been sitting on the floor next to me the entire time. So my girls grab the bags and proceeded to the front. Apparently Macys left a sticker beeper on one of my items and the alarm went off so they started accusing my girls of stealing mind you I’m here in line with 400$ in merchandise and a 7k limit on my CC. Like why would we need to steal? Manger continued to not help, then the other girls refused to help cause the manger told them not to. So I ended up leaving empty handed and embarrassed. The lack of empathy and consideration from these girls that are working at a store for girls to help them feel comfortable and support them, is not what this store or the customer service give. I honestly don’t think I would ever go into this store again. I rather drive to another location than come here again especially with the manager being there. She is very rude and bossy and very incompetent for a lack of better words. I’m so saddened by the treatment that me and my daughters endured. Do better! I’m also calling corporate and will file a formal complaint against the management for the emotional distress that they...

It has taken me a while to actually write a review. Every time I visit this Victoria's Secret it is a horrible experience and quiet frankly I am done.

I just visited this store not too long ago on a non busy day. It took a while before someone opened up a fitting room for me and a while to get checked out. I had a 9 bras on me w panties and no one to be found. The fitting room girl seemed nice but did not offer a bra fitting. Which something that is supposed to be offered by bra specialist?

While waiting for the fitting room there were 3 people checking customers out and they can see us waiting but did not offer help or say anything really to make the situation any better or feel welcomed.

The cashier came off rude after making a $450 purchase. I tried to make conversation and she quickly shut me off. She took a while checking us out and did not even bag my bras correctly. She gave me everything in one bag with no type of care and threw 3 tissue on top. We don't even get a spray for being good customers? or at that 2 bags rather than them being all stuffed in one.

BTW there is one lady who always seems to change my mood when I go to the counter, I believe her name is Sylvia. The lady who always offers the Victoria Secret...

I LOVEEE pink but it never fails to get disappointed coming to this one,so there is a guy working there,skinny and tall,but omg he is soooo rude,last time I went over I grabbed a lotion and other products and I told him I wasn’t going to take it anymore so I tried being nice and took it where I found it and he got mad and just snapped,didn’t even wait for me to finish paying and leave,and grabbed it from where I put it and placed it where it actually belonged,I don’t work there to know it belong there and he gave me a really nasty look,We were about to leave since we finished paying and I slowly heard him saying receipt and I turned around about to leave and raised his voice saying I said receipt,later the day we passed by the store and he would follow us around vs as if we were to steal,also,none of the girls working here ever help me,like ever,,I also noticed he can help measuring bras,don’t get me wrong but I don’t think that’s much of a good idea,I feel very intimate about my stuff,and last,JUST GO TO NORTH STAR,BETTER TREATMENT,YOU ACTUALLY GET PEOPLE TO COME UP TO YOU IF YOU NEED HELP,AND...