ALO — Local services in San Diego

Breach of Privacy & Appalling Customer Service

I am absolutely disgusted by the experience my wife and I had at this location. While my wife was in the dressing room trying on clothes and not fully dressed, I personally witnessed a store representative peeking around the corner into the fitting room area. I saw the reflection in the glass and immediately realized what had happened. This is a blatant violation of privacy and completely unacceptable from any retail employee.

We had actually visited this Alo store twice in the same day. On the first visit, my wife purchased a gray set. On the second, she purchased a burgundy set. During checkout on the second visit, I respectfully brought up the incident directly to the representative involved. Rather than offering any form of apology, acknowledgment, or even a professional explanation, the employee instead became defensive, claimed “we have cameras,” and then shockingly called me “the creep.”

As a paying customer who had just spent $350 on two small clothing sets, I find this behavior appalling. To have an employee not only invade my wife’s privacy but then attempt to shift blame back on me with an insult shows a complete lack of professionalism, accountability, and basic human decency.

This was not only a disturbing invasion of privacy, but also one of the most disrespectful customer service interactions I have ever experienced. No one should have to endure this type of treatment when shopping, especially at a brand that claims to value its customers.

I strongly urge Alo corporate to investigate this incident, take immediate corrective action, and ensure that staff are properly trained to respect customer privacy. If this is the type of conduct Alo allows from its employees, it raises serious questions about the company’s...

Walked in expecting not much of anything and instead was blown away by the kind staff there. I tend to solo shop and then seek customer service once I have a question. This wasn’t even an issue because I was greeted upon entry by the sweetest young lady Maddy. She is going to be a junior this year at a local university and studying Economics. Then I got the opportunity to work with Carrie and she helped me with sizing and other items I may like. Finally after chatting with Maddy and Carrie for a while in between their other customers, I headed to pay where Bella checked me out. She heard part of our conversation a few minutes earlier and added to that and we all laughed. Please don’t let one person’s experience influence your choice of visiting this store because these young ladies worked hard but enjoyed the job while doing what was necessary for a great experience! I will be going back here as it was friendly and enjoyable. Keep it up ladies, rooting for you and your...

I received the worst customer service from Ms. Kane while delivering packages to Alo. I entered the store and said,”delivery” and started unpacking the boxes. Ms. Kane comes over and says,” Can you not come in and say delivery — it scares the customers; Just wait for us to ACKNOWLEDGE you. This personally offended me, because I am a Black woman and this idea that my voice is “scary” is a stereotype ascribed to us. I deliver to over 40 stores in this mall and have never been talked to in such a disrespectful manner. Honestly, I could have “overlooked” the scary comment if she wasn’t speaking to me in a very condescending manner. What she was basically saying was, “be seen not heard.” I will never shop at ALO, and I will make sure that I let everyone I know not to shop there — because customer service should be extended to everyone not just customers.

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