Arrive Broadway Lofts — Local services in San Diego

update 10/13/2023

I have to say Arrive has settled in nicely over the last year or so since acquiring the building. I did leave a 3 star review prior and vented a bit. Having had 2 plus years in the building I can now offer a better overall review that's not based on emotion. Our package room is more secure, and they have invested in the property overall. The Property Managers are at the entrance now and have an open-door policy. I never feel any hesitation to pop in and ask a question. The Maintenace crew has always delivered in a timely and professional manner.

Most if not all of the tenants here look out for each other and respect one another at least in the common areas, hold the door open and vet strangers from trying to access the door. The building only has around 80 units spread out across 12 floors so you will get to know familiar faces and pets fairly quickly.

I do have an issue with a tenant on my floor and their dogs urinating in the common areas. This is not necessarily at fault of Arrive, but I do feel it could have been avoided if the tenant was better screened and the breed restrictions were properly followed. Unfortunately in CA its next to impossible to enforce policies or remove tenants easily once they are in. They are working on a resolution and have heard my concerns so for now I will trust that they will follow through.

I am really hoping to stay here for the foreseeable future. The max lease extension offered was 12 months with 10% increase the max allowable I understand economics but at that rate yearly it will be unaffordable for me to stay long term if rent continues to compound at that rate. I wish I could lock in longer lease like previous ownership allowed. Had I known the building was going to be sold I would have taken the 3 year option that was provided at the time. No fault to arrive for that just a learning lesson for myself.

PROS:

truly unique lofts with a great view depending on the floor.

Access to the pool and bar next door at the Kimpton

not the cheapest in the area, not the most expensive

awesome gym

nice lobby

pet friendly

friendly neighbors

CONS:

Loading Zone: often occupied with Hotel next door or deliveries. But you learn that its ok to pull forward or double park for short periods if necessary.

7-11: Its adjacent to a 7/11 and depending on the day or time could be festered with homeless. Although this is common in DT and not the fault of Arrive, I think it should be a requirement that all the 711's in downtown be forced to hire private security to help prevent this or at least utilize some hostile architecture to prevent them from just loitering in front of the building. I did see two guards for Arrive outside last night, not sure if this is ongoing or a one off since there was turnover in that dept and I haven't seen anyone on duty for some time now. It is definitely needed as I've encountered homeless literally blocking the entrance on numerous occasions. One even became aggressive when I was with my small children, and I was forced to chase him away with my son's skateboard.

Moving In: you may get a ticket for parking too long or be forced to park in the red and won’t be reimbursed. I have seen people starting to move in toward the evening and night to avoid this most likely by the recommendation of mgmt so kudos for that.

Parking: The closest lot charges $200-$300 a month…unless they broker a deal with neighboring lots. Personally, I park up the street and have learned the street cleaning schedules so it's definitely doable not to pay for parking a walk a few blocks. My fold up scooter comes...

After so many attempts of communication (emails, phone calls) this is what it’s come to.

I’m moving across the country to SD, so every tour I’ve done has been virtual. I got a virtual tour of what was said to be “a mirror image” of the apartment I would be getting and signing for. I gave my holding deposit for the apartment (which you have 72 hours to pull if you change your mind). After I sent the money I received little to no contact for two+ weeks about the status of the apartment, if my employee verification went though, pictures of the actual unit etc.

Finally after several unreturned phone calls and emails, they finally sent me the lease to sign with 3 pictures of what would be my future apartment. The apartment was not at all like what I was shown. I called them to ask why and they said they didn’t really know why, but they were “sorry.” I told them I would not be signing the lease, as this apartment was merely just 4 walls and a bathroom for over 2,500/month. Not even counter space in the kitchen!

I also asked for my holding deposit back, because had I received these photos or was shown the actual unit, I would have never put a holding deposit down in the first place.

They told me because it was past the 72 hours, they could not refund to me. But again, they were the ones who gave me no communication after I gave the initial holding deposit. EVENTUALLY, I spoke with the property manager Michael who was incredibly rude and disrespectful. After he argued, treated me poorly, and asked me not to leave a bad review, he told me he would see what he could do.

The next day I received an email saying I’d be issued a refund via check in 5-7 business days. Over a week later I still got no check and called and emailed multiple times asking for a tracking number or information about when the check would be sent since it was getting to my move out date. It’s now Sept. 3, I never received a check and I no longer live at the address they claimed they were sending the check out to.

If you read this whole review, do yourself another favor and stay far away from this place. They are rude, unprofessional, scammers who only care about their own...

If I could put 0 stars I would here for 6 months totally and let me tell you I would not recommend at all .. please find somewhere else guys.. I can withstand a lot but the amount is crazy for a please that literally stinks figuratively and realistically. Here are a couples of reasons you should not live here. The laundry room the dryer fills with water after every load and wash smells moldy and small The homeless lying at front door and it’sjust a mess at the front because of the 7/11 next door No parking $$$ 235 a month for parking somewhere else No pet area or pet wash .. says pet friendly but how when you have nothing for pets No one answers the phone at the front office .. I would call and call for questions and nothing no answer or call back and then No one is ever at the front office don’t work Monday or Fridays and when I would go down to check no one is at the front office. the dishwasher smelled molded before we even used it and when we tried to run it it broke Carpet stinks in the hallway and no air conditioning in the hallway or lobby Lobby stinks like piss and dog piss always on the floor and the luggage carts are always missing The Basement stinks to mold and the elevator is always breaking to get down there. Baby roaches everywhere near under sink and in cabinets This is a 0/10 would never recommend someone...