T-Mobile — Local services in San Diego

I walked in off the street to the T-Mobil store on Fifth and Broadway downtown with my new Android phone that I had purchased at a different company, in a different part of town. Back Story - I had dropped and destroyed my iPhone a couple of days earlier, and didn't have $500 on-hand to replace it. So I bought an inexpensive Android instead, but not at this T-Mobile store. I was learning how to navigate through the phone's various functions, but a serious roadblock at every turn was that the keyboard was missing most of the special characters that I had used when I originally set passwords for my various accounts. I couldn't see the keys to enter a caret, percentage sign, either of the slashes (for example), and was locked out of my e-mail accounts, the security cameras for my business, and Twitter (for example). I knew all of the passwords, I just couldn't find the keys to enter the proper characters. I had searched the User's Manual, and even Googled this problem. I learned how to select a different keyboard, but not how to bring up the correct set of special character keys I needed for the English QWERTY keyboard. Out of desperation I decided to see of one of the T-Mobil phone experts would be kind enough to assist me even though I hadn't purchased the phone from them. Kim was very kind. A technical expert, and helpful and friendly as well. She took the phone, punched a few keys, and said "Ah. I see. But there must be a way to get to the rest of the characters." She pushed a few more places. Turned the phone left, and then right. And said "Aha. This key here that we assumed was a 'Greater Than' symbol is actually a right arrow pointing to the rest of the keyboard characters." Problem solved. Thank you Kim. You're a telephone whiz. You saved me, and you have my sincere respect. ...

I went to this location and bought a Note 3 CASH.!!!!!!!!! the thing is that i had this phone fell in love with it during the first two weeks but after a two weeks the phone was not charging at all which was no help to me anyway i went back and got a new phone at least they did at well after getting a new phone out of the box it was working for a week so far so it was ok but it ended messing up and do not understand why it was happening to me so i went back asked them if there was something defective with the device and the representative jess was at first she was being rude in the end she was very nice and helped us out and got me the phone the next day but i guess that was not the problem so i ended up ordering the new battery as well but this time wasn't informed that it would take 7 days for the battery to come so it came i put it in thinking it was finally the problem fixed turns out it was not so what i do i is go today march 26th 2014 and speak to jess again but this time this lady turned on use we where really frustrated more than ever me being that did not have my phone for over two weeks or more she ended up saying she could not do anyhthing anymore that she did everything she could and could not further help me that it was samsungs problem now not t mobile the company that i bought the phone from and the company that provides my service but ive been with tmobile for 2 years dont get me wrong its good servive but the people at the actual stores need to be trained better to show respect and not make me feel ignorant bad customer service skills and worst place ive ever been for service will not be coming for my problems here anymore hope a manager tries...

I was sold 2 phones at this store. The first one I was no longer available, they did not know why, or if a new model would be available soon (the new model came out 2 weeks later). I wound up buying a phone that was not the one I wanted, but they did not offer me many options. When explained the contract they flat lied to me. They sold me on the jump plan, stating that the money I was putting down now would go to my next phone, and I would not have to make a down payment on that. This was flat wrong. I would have to make a down payment on the new phone as well as pay a certain amount on the phone I purchased to not have to pay extra when I gave it back to them and upgraded. T-mobile never resolved this problem. They basically said, it sucks that one of our agents lied to you, but you are in contract and there is now nothing that can be done about that. They also quoted me the wrong prices on the contract, so when I got my first bill I was rather surprised. Then my boyfriend at the time knew enough, so with the phone I lent him he would convince tmobile to let him charge the bill up using google play apps. I would turn it off, and he would turn it on, without my knowledge. I tried to stop this to no avail. Eventually the bills became crippling, my boyfriend broke my phone, I had no way to pay the bill and the 2 phones became essentially nice paperweights. I would never go through this company again. They said anything they could to sell me a phone right then and there, with no regard to what they were actually telling me.....sneaky,...