American Comedy Co. San Diego — Restaurant in San Diego

My husband and I attended the 7 pm New Years Eve show. Each ticket was priced at $50, which included: the show, hors d'oeuvres, champagne, and party favors.

We were seated in the middle of the audience area in front of a table occupied by 4 others. We waited a few moments to for a server, but no one came around. My husband walked back to the bar to get our drinks instead of continuing to wait, which he did on a second occasion as well. Not once during the entirety of the show were either of us asked if we would like to order drinks or food. The place was obviously very busy and likely poorly understaffed for a New Years Eve event. No hors d'oeuvres, champagne, or party favors were offered to us. We did not not get to toast the east coast new years in with everyone else as we had hope to. After the show we caught a waitress and asked to speak to someone in charge. After waiting for about 5 minutes we decided to leave due to other reservations we had across town.

So that was are in house experience, which obviously wasn't up to par, but it gets worse. The following day I emailed the establishment expressing my complaint with lack of service and how believe it or not, it was like my husband and I were invisible to the staff. The response I received was this, "My jaw dropped. We've had nothing but rave reviews. What did the manager say when you approached him about this? You allowed him to fix it before you left yes". Nothing more or less. Simply that. I responded thanking whomever it was for getting back to me. I told them I too was surprised and disappointed. I also stated we were not able to see a manager and I hoped they could make it right.

I did not receive a response to the follow up email so that evening I called and spoke the the Manager on Duty, Patrick. I told him I had received an email from someone there, but no follow up. I told him the story and he asked me to forward the emails to him and he would get back to me. I did so. I am not quite sure what the emails had to do with taking care of the customers concern. The email was not the issue, the service was. I also email him asking to please reimburse our ticket costs and thanked him. After a couple of days of not hearing back I called the American Comedy Co. again and spoke to Patrick again. I confirmed with him that he had received my emails said he had to talk to the OWNER about the situation.

Last Thursday I sent an email to Patrick asking for the Owner's contact information and guess what? No response.

This whole thing is due to poor customer service all the way around with this company. We were very excited to try this place out on such a great night. We spent our hard earned money at their establishment and weren't even offered what supposed to be included. Neither of us are complainers and were very tolerant (much too tolerant). Looking back one of us should have chased down a server, but we shouldn't have to when it comes down to it. Not when we are paying $50/ticket and a bar tab. And when can't a manager handle a customer issue such as this? Taking it to the owner? Badly ran business. Poor customer service.

As far as rating the show.... Bobby Lee was fantastic! The food: I have no idea The drinks: They had a tasty Malbec, but no hot chocolate or...

This past weekend, I had the unfortunate experience of being escorted out of a show by the manager, Chris, who was shockingly rude, disrespectful, aggressive, and, to make matters worse, came across as somewhat racist. My girlfriend and I arrived late to the show, around 7:30 PM, and a staff member kindly escorted us downstairs. Upon arrival, another staff member checked our tickets, unhooked the chain barrier, and told us we could sit anywhere—everything seemed normal and smooth.

After enjoying the show for about 15-20 minutes, Chris, along with another individual, tapped me on the shoulder and abruptly said, "You can't be here right now." Confused, I asked why. Instead of explaining, Chris refused to engage in any conversation, repeatedly insisting we leave with an attitude that conveyed, "I don't care." He didn’t once suggest we step aside to avoid disturbing the show but simply demanded that we leave.

We had done nothing wrong, as we were let in by staff. His only justification was, "The staff shouldn’t have let you in; the show already started," which was a weak excuse. If the staff made a mistake, we shouldn't have been humiliated and escorted out as if we were trespassing. At no point did Chris try to speak calmly or listen to us; his only response was, "You need to go." This behavior is a disgraceful example of management, and his treatment of both myself and my girlfriend was utterly unacceptable. Someone like that should not hold any managerial position and should be dismissed immediately. This was, without a doubt, the worst customer service experience I’ve ever...

Hidden service fee on your own tickets? That's dishonest. Also start spamming you immediately, without asking permission. Many of these positive reviews look to be fake/posted from fake accounts, which would be illegal fraud/false advertising if so; that should probably be reported to the attorney general.

Edit: You charge a service fee on your own tickets to obscure their true cost – there is no other reason. You advertise tickets for less than their actual cost, waiting until people (who have relied on the advertised price) have already spent their precious time forming plans to go, and going through the checkout process - before shamelessly dipping your sticky fingers in their pockets again, for as many dollars as you can make off with, without them becoming so indignant they abandon their time-investment. You wouldn’t have come with the psycho reply if I hadn’t struck a nerve. (Although this place reeks like it shares an HVAC system with a marijuana grow – perhaps this explains your behavior.)

Spamming customers: How deep in the muck are you bottom-feeders dwelling, that you would madly gesticulate to fine-print-trickery as though it were the moral high-ground? If you were to respect your customers and their information, you would allow them to opt-in to your solicitations; if you wanted to be a little more aggressive (but not too obnoxious), you would allow them to opt-out: for you to do neither is...