Club Wyndham Harbour Lights — Hotel in San Diego

Update: The hotel responded to me, asking me to email their address and a manager would follow up. Yet, after three weeks and two emails sent, they haven’t responded at all. No calls, no email, or anything. Beware of their customer service.

Beware of the valet that the hotel uses. My wife and I were on vacation in San Diego to celebrate Valentine’s Day Weekend. We parked with the valet at the Wyndham (contracted through Safeco I believe). After dinner, we picked up the car, I noticed new, fairly large scratches on the bumper. I immediately called the valet, and he told me to file an incident report. I promptly filed it the next morning, and then the valet on duty took several photos. He told me the manager would follow up on Monday. But, Monday came, and no follow up. I proceeded to call every day, asking to speak to the manager. It took 5 days of calls until the manager finally returned my call. He told me he received the incident report. He then asked me to visit two body shops to get estimates, and then he would file it through their insurance. I took time out of the work day to get two body shop estimates and sent them to the email address he provided. He confirmed receipt of the info and said he would be in contact with me.After not hearing from him for a few weeks, I followed up with him today. Then, about 3:30, someone from an insurance agency called me, saying that she would deny the claim because we left the property before filing a report. The lady on the phone was a bit hard to understand, and was extremely rude to me as well.She accused me of causing the damage myself, which was a little bit insulting. Also, I distinctly remember the valet person on duty saying it looks exactly like damage that would have occurred in their parking garage.I followed up with the hotel (both local and Wyndham corporate) and they did nothing. I understand the valet company is separate, but the hotel should at least help it’s customers. Very poor...

I rarely write reviews, but I'm writing this to save other people from getting themselves into a wrong decision. The accommodation was fine. I want to talk about concierge's actions and process to lure customers into an investment/plan called timeshare, and how bad it would turn out.

When the concierge suggested after a few questions, I agreed to attend a 90-minute presentation of Wyndham held in other part of the city. When I arrived there and during the session, they rejected to continue to consult me, saying that I was not qualified. I don't mind not being qualified, but then the concierge should've asked me about qualifications before signing me up in the first place. I wasted my time to go over to and come back from the different location. When I complained about this at the concierge, the person said, "My boss is now discussing this problem with a person in charge, and we will contact you as soon as possible." Ten days passed, and there have been no contacts.

I already have a timeshare plan with another brand, so I'm familiar with the scheme. I wanted to see what Wyndham could offer. After seeing these processes - handled wrong and missed, I felt like I didn't miss anything out because clearly Wyndham's plan would not work properly - imagine all the mess when you'd want to redeem all the perks in a timely manner. If you're interested in the timeshare, I recommend you look for...

Where to start with this place. First of all if you want a quiet place to relax this is not the establishment. The noise from the partiers on 9th Avenue is very annoying plus walking in the area means you have to avoid any number of street people sleeping in doorways. Walking down 9th Avenue on Monday morning for breakfast I was struck in the chest by one such person. Fortunately it was not my wife who was assaulted a she would have suffered serious injuries. Also this individual could easily have had a knife. Neither of us felt safe after this incident and consequently went to other areas of the city for the day and did not leave the hotel once we came back in the evening. The valet parking was efficient but costly at 36 US a night. Also I like to be able to walk out of my hotel get in the car and drive away without asking someone to bring it to me. The biggest thing though was the alleged concierge that isn't there to help you out with your vacation. This concierges main goal was to get you to attend a session to discuss your travel "options" which in reality is an opportunity to expose you to a high pressure sales pitch to either purchase Wyndham points or upgrade your existing points. All in all I would never return here or advise anyone else to...