Palmer Skin — Local services in San Diego

I booked the deluxe Hydrafacial (valued at $249), but when I got in the room, I was told the machines were overbooked. They strongly encouraged me to switch to the Glo2 facial—an oxygen-based treatment—and added a sheet mask, blue light, extractions, and an arm massage to make up for it.

I felt a bit uncomfortable with the last-minute switch and voiced concern, but ultimately agreed. I later realized the Glo2 is regularly priced at $145, and although the added treatments were nice and probably made up the difference - the facial didn’t address my skincare concerns & the pricing wasn’t clearly explained.

While the spa is beautiful and the staff were kind, I didn’t love the results of the Glo2. I get facials every few months and prefer the Hydrafacial for my skin. I now need to book another Hydrafacial elsewhere to meet my skincare goals.

Constructive feedback: if a service isn’t available, please let clients know ahead of time so they can make the best decision for their skin and schedule.

Reply: Thank you for the reply. You seem to have updated pricing. The Glo2 facial is listed at $195. I don’t appreciate the unaccountability. I would not recommend this...

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