Computer Village — Local services in San Dimas

On 9/17 My motherboard fried, these guys came highly recommended, it started out great. After weighing the odds of repair or new laptop purchase I opted to have them fix it. The communication was not great, but ok. I had to call to check on the progress. Three weeks when my computer was ready they told me it was ready to pick up. When I arrived they weren’t able to get into my computer because of passwords and they never mentioned anything, so I take my computer home and get all passwords reset, it won’t charge. I returned and was asked what did I do because the port was loose, and asked to leave the computer, I did. I also noticed that the new motherboard was 8GB and my original was 12GB, I asked about and was clear that the programs I run require at least 12GB, they said I shouldn’t have any problems. The next morning I get a call and was asked to bring it back because the tech forgot to put in the screws to hold it together. 3days to get it home and use it. I open it and when I get a message there is not enough memory to run my program and my screen is black. I hate to be the person that does this but after looking at my motherboard it appears that it is a refurbished one and I was not informed that I wouldn’t be purchasing a new one. Had I known it was refurbished I might have made a different decision.

Not to pleased or impressed at this point, and another day spent taking it...

I’ve taken my computers here for several years. They do great work. I feel the prices have always been fair. And most importantly they are honest. They don’t try to talk you into costly unnecessary repairs. If something’s not worth the money to fix they will tell you. They were able to save family photos I thought we’d lost for good when the computer went out. Now we back up everything to be safe. But they were a life saver for sure. They have the geek squad beat hands down. I don’t trust anyone else to work on our computers. I wouldn’t take them...

Wouldn't accept my debit card with a pin on it because they couldn't verify that it was my card no retailer in the US has had a problem with my card in the 3 years that I have used it. made me draw cash and made me feel like some sort of criminal for spending my own money .and after all of that still gave me a crosfire board after specifically asking for a SLI board trusting in their expertise .Waste of my time and over priced .just because they are the closest I won't be going back...