Cable Car Clothiers — Local services in San Francisco

What a complete letdown! I was surprised to find that all of the employees totally lacked personality and any hint of the sense "customer service". We came here solely based on the recommendation given by another local shop owner who didn't have what my fiancé needed to complete his wedding ensemble. I was very impressed by the quality and abundance of gentlemen's attire and accessories that were found here. The atmosphere makes you feel as if you're shopping in the 30s or 40s, which I personally enjoyed as a vintage enthusiast. However, the most crucial part of any shopping experience is how you are treated. And if you're treated well, you're likely to spend even more money than you originally intended. With that said, I feel as if we were judged immediately upon walking through their doors. My husband-to-be is in construction by profession so based on appearance and clothing alone, one might assume he's quite unrefined and furthest from a dandy type. My motto in life: don't make any assumptions about anyone ever. None of the employees acknowledged either of us. In fact, they seemed to all disappear from their places once we began moving about the store. They watched us walk around like hawks yet said not one word. It wasn't until my fiancé made actual eye contact with an English employee, when he generically said, "Is there something I can help you with?" Not even a follow up of, "Well I'm here to help in case you need it." We were in there but 5 agonizing minutes and I'd never wanted to run out of a store so quickly. What a terrible and awkward first experience here, and such a shame! Sadly, I don't know if I'd ever give this place my time again, let alone any of my money. UPDATE: Unbeknownst to me while I was writing this review, my fiancé decided to give them a second chance. He called the store to have them ship the hat he was looking for (which they apparently had in stock at the store, but how would we have known that if no one bothered to help us anyway). Even though my fiancé did not indicate any rush whatsoever, the store overnighted the hat anyway without asking for permission. They didn't give an accurate quote on pricing or shipping speed (in fact, they told him it would take a week) though they did state they would adjust the price to a lower amount because they couldn't charge San Francisco tax for non-residents. The hat that was ordered is listed over $100 less at other stores, so they charged $325 for a hat that normally costs $200. We didn't know this until I asked my future husband why there was a near $400 charge on our credit card. I had to do my own investigating and found out they not only charged us $100 over MSRP, but also charged us nearly $100 in shipping. This was a VERY EXPENSIVE lesson learned, and I will NEVER give this place my business ever again! VERY...

When I walked in the manager never got up from his seat to assist me. Until I started walking to the back of the store. Before I could enter the middle of the store he stepped in front of me and blocked me and told me I had to leave my purse up front. I refused because I found it to be impolite and also I did not want my personal items stolen. I was referred by another gentleman to go visit the store as it is supposed to be a landmark in San Francisco. The manager tried to refuse me entry into the rest of the store. A man came around the corner and was staring at me. He looked like an employee, so I suggested he have the man assist me. While I kept my purse with me. The truth of the matter is that he never inquired as to what brought me into the shop. He never tried to sell me anything. He chose to make an issue about my purse. When I did ask a question about a device for hats, he was very course and kept correcting my vocabulary. As I walked around the store. I could hear he and another employee talking about how bad business is in San Francisco. How much tourism was dropping and how bad sales were for their store. It seems to me that if sales have been falling below standards for the owner. And are in fact a concern for him. He would have been more friendly and aware of his customer service approach. I have never had this type of experience in the Financial District before. Perfectly nice store. Very Poor and Unfriendly Service from Manager. If I offended him, by asserting my right to keep my personal possessions, I am sorry. I feel like I could not refer anyone to this shop or myself return because the manager is not friendly. He said he asks everyone to leave their bags up front. Maybe that is why the sales are so low. Many people would rather not shop in a store if they have to part with their personal items. It is a request, not his right to take possession of others personal property. Nordstrom, Bloomingdales, Macys, Barneys of New York have never asked me to leave my bag or purse at the front counter. That is usually something they ask you to do at a...

Went into to buy a Barbour jacket. I specifically asked for a 42 and 44. Store employee was distracted, very pushy with his recommendations, and rude. I’ve never had one or tried one on before so I didn’t know that the size is hidden in the front right pocket in newer Barbour jackets. I was given a 40 but was told it was a 42. I hadn’t worn it and didn’t notice until I wanted to get my dad one for his birthday because I liked the quality. When I noticed later and called, the worker seemed annoyed and again rude when he saw that they didn’t have a 42 to exchange. He told me to give the 40 to my dad and get a 42 for my self and they would come next week. When I asked when next week he told me “just come in man” smh like y’all have easy parking just to check in. He ended up saying, “do whatever you want” and hung up. I called back and told him I will not be doing business with them anymore. I considered taking back the jacket I purchased from them but I’m not going to waste another second of time working with them. You are a clothing retailer, treat people who give you buisness better. I have experience working in high end retail management and this employee needs to get some people skills training. I was just trying to buy a jacket from you all and get another one for my dad. You were rude and arrogant. No on is to tall to look down on others. Do not waste your time...