Cary Lane — Local services in San Francisco

Extremely Disappointed with Refund Policy

I recently had a terrible experience with Carylane and felt compelled to share my dissatisfaction. Despite their claim of having a return policy, the reality is quite different. Terrible Return Policy – ​​Beware!

But here's the kicker – you better keep that original receipt and price tags intact! It's like they're stuck in the Stone Age, oblivious to the convenience of digital records.

And don't even think about returning sale, marked-down, or any other items they've conveniently labeled as final sale. It's a blatant attempt to trap customers into keeping unwanted products.

To top it off, no refunds are offered! Seriously? In this day and age, a company that refuses to provide refunds is a red flag. I strongly advise against shopping at Cary Lane unless you enjoy navigating through an absurdly restrictive return policy.

Disgruntled Customer.

P.S. In essence, the so-called return policy is nothing more than a smokescreen. I strongly advise potential customers to think twice before making any purchases from Carylane as their refund policy appears to be more of a scam than a genuine commitment to customer...

I had a very bad experience during my first visit to Cary Lane, due to the poor treatment from two workers, Fern and Simone—especially Fern. Their lack of professionalism and courtesy was truly disappointing. However, when I returned to address an issue with a clothing item I had purchased, Lavi and the head store manager completely turned things around. They not only accommodated us but also treated us with exceptional care, respect, and kindness—qualities that Fern and Simone unfortunately lacked. Thanks to Lavi and the store manager , my perception of the store has changed, and I’ll definitely be coming back because of this...

This place carries a lot of unique stuff. Every once in a while you luck out and find something really special for an excellent price. I've walked away with some cool jewelry on multiple occasions. They've got everything from shoes to clothes to hats and outerwear. And if you're really on a mission and don't find anything, you can try their Mission and Inner Sunset...