Jazz'z Hair Salon — Local services in San Francisco

SHE BURNED MY HAIR OFF. I saw Milkia for a wash and press.

During my consultation, I TOLD her how scared I was of heat damage and applying heat to my hair. She assured me none of her clients had heat damage. What a joke.

At my next appointment, I was uncomfortable with her using the "old school" metal prongs to straighten my hair (that had ZERO TEMPERATURE CONTROL but she was very dismissive and insisted "my texture" needed that thing. I decided to trust in her "expertise.") She obviously doesn't know how to straighten Black hair. She also didn't want to put heat protectant on my hair and claimed "it didn't do anything". I insisted on that though. She didn't use nearly enough and was dismissive when I asked for her to apply more.

I am so regretful and upset I didn't trust my gut.

She ruined my hair. She thinned my hair and burned off entire patches of hair throughout my head. The heat damage and breakage Milkia gave me is all over my head - EVERYWHERE. I have grown my hair for 3 years and before Milkia ruined it and kept quiet as she burned my hair off, it was extremely healthy and long. It is now severely damaged.

I am HEARTBROKEN and EXTREMELY UPSET. THIS WILL TAKE YEARS TO GROW BACK AND BE THE SAME LENGTH AS THE REST OF MY HAIR. Because of this, it is so hard for me to trust another "pro stylist". I wish she at least told me. I am heartbroken.

Don't come here unless you want to pay for a "stylist" to burn your hair off and give your healthy hair severe heat damage. My hair was incredibly* healthy before she ruined it. Shame on you. Do NOT come...

I hate giving one star reviews, especially to black small business but I’ve never had a worse experience in my life than I had with this salon….

I scheduled a wash and silk press at 10 am THE DAY BEFORE my appointment and expressed to the stylist that I needed to finish before my work shift started at 3 pm. I get to the salon at 10 to see that the shop is closed. I called the office number and someone finally answered sounding like they just woke up and said they were “on their way”. ( they showed up more than an hour later and was working with me and another client that had been waiting for her).

I was barely able to finish on time for work and all Malkia did was wash and straighten my hair (no styling) then charged me $140 with a straight face. I am just at a loss for the lack of professionalism and class. It’s a shame because this place is close to where I live but those people with NEVER have to worry...

I had my hair done for 1st time in a long time. Malika did her big one on me. She styled my hair like it was in tracks. It was perfect. She really went above and beyond my expectations. 5 stars for my experience at jazz'z salon. Malika made it a positive experience. Will be going back...