Working with Chad Vencel and his team has been the most service oriented experience a homeowner can ever ask for. With a first time remodel project, I felt very fortunate that I had Chad and his team to guide me along. The level of handholding and ownership throughout the process has been the most valuable to me. Chad worked with me tirelessly in helping me understand the factors to take into account with the design, coming up with multiple revisions until a final draft was reached. That in itself was no small feat, given how indecisive I can be sometimes. But what really set Chad and his team apart was the way they worked with me throughout the construction process when problems surfaced. And there were many problems in the construction process, some minor but unfortunately for me, a big issue came up. Chad and his team were always responsive and ready to help with whatever it took to get the project back on track. Their level of commitment and responsiveness stayed steady and attentive throughout the construction process up until the last moment after the contractors have left. I feel grateful that I had gone with Chad's team at Quality Kitchen Cabinets. The reality is that in a construction project like this, customer service weighs just as much as the cabinets being purchased. I can't emphasize enough how much I appreciate the support and service oriented approach Chad brings to the table as a business.
[Update added 10/2023] It's been two years since my kitchen remodel completed. Still loving the results and have received endless compliments. Cabinets are working great, and really appreciate the help from...
Read moreThis is review that I should have written a long time ago! First, I think that you are lucky to have Chad work with you to help you design your kitchen (or anything else, for that matter). In the Bay Area, space is always a premium, and the little touches make a huge difference, He worked with our appliance supplier (their neighbor, BSC) and made sure that everything worked out. He has a tremendous sense of style, and was able to suggest design tips that we would never have come up with. He is also very considerate of our thoughts, and will either interegrate our ideas, or improve upon our ideas. The cabinet quality was also amazing! Our contractor provides a named brand kitchen cabinet, but the workers were surprised at how nice my cabinets were, and expressed how nice the quality of the materials were! We had previously checked out a different supplier, and the designer gave a cookie cutter design, and did not even listen to what I was trying to tell her. You won't even know what you are missing until you work with Chad! He also follows up with you, even after the work is completed. He and his company is an absolute gem...
Read moreWe upgraded our kitchen in San Francisco with the help of Chad and his team. We picked out a cabinet style that had been discontinued; Chad and the design team helped us locate a current cabinet style that worked perfectly. They created very detailed drawings that our contractor found very useful in installing our new cabinets. We needed to install the pulls for our cabinets and were headed to a big box store to find some. Chad very kindly suggested a small local design firm which provided exquisite hardware. The finished product is very rich looking. Chad and his team were always available, always upbeat, an absolute pleasure to work with as they guided us through the...
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