Rack Attack San Francisco — Local services in San Francisco

Needed some wiring installed for my hitch so I could take my dirt bike trailer out. To my surprise, when I looked them up, the ownership changed and they are now known as Rack Attack (Rack Solid). I decided to give them a chance. I called the day before just to get a quote on the price and told them I would call them back when I was ready to make the move. I liked knowing ahead of time what it was going to cost (pending no issues of course). The next day I decided to go for it.

While I know this may not be typical and you should always schedule in advance, I reached out and asked if they had any appointments the same day. I talked to Sasha on the phone and he said he was able to squeeze me in by the end of the day (just keep in mind this is not typical for most shops so take it with a grain of salt and don’t expect that they would have same day appointments). I was super stoked! He also answered a few questions for me and was super knowledgeable. When all was said and done, the price was exactly what they said it would be and it was reasonable too! To me this shows an honest shop with integrity. They did a great job and I was very pleased with the work they did. I 100% will be going back to Rack Attack for any and all of my hitch and rack needs. These guys gained a new customer for as long as I still live in San Francisco (going on almost 20 years now so I’m probably not going anywhere anytime soon).

I can’t stress enough how important transparency and integrity is when it comes to running a business and these guys have it. Honest, hardworking and all around nice people. The way it should be. Definitely give Rack Attack a call. If they don’t have what you need in stock they will order it for you. Give them a try. You won’t be...

I've been putting off getting a hitch for my Volkswagen for a while, but I finally decided to have it installed by Rack Solid. It was a pretty easy process. I called the shop and ordered the hitch. I paid for it over the phone, and then about a week later, I scheduled the installation. They have a lot of availability, but I ended up scheduling it for a week later. Installations are booked in two-hour increments, but mine only took an hour and 15 minutes.

You shouldn't arrive early for your appointment because there is no parking at the shop. If you must park early, you can park on Otis Street, but there is limited availability. Instead, I recommend double-parking in front of the shop and running in to let them know you're there. They will then move your car into the garage to start working on it.

There's not much to do in the immediate area around the shop, so I recommend walking to Hayes Valley, which is about 15-20 minutes away. There's also a Blue Bottle coffee a block away.

After the installation was finished, the manager called me. I walked back to the shop, paid for the installation and then left. Overall, the process was easy and efficient. The shop manager is no-nonsense, but he's friendly and gave me plenty of time to ask questions. So far, the hitch has been working great. I would definitely recommend Rack Solid to anyone looking for a hitch...

Ordered a roof rack for a road trip I was preparing for a month out. They charged me for the kit, told me they would call me when it arrived to schedule installation. After 3 weeks and multiple phone calls inquiring on its tracking, they FINALLY realized that they never placed my actual order. Something that could have been resolved the last three times I called if they hadn't brushed me off. He said they finally placed the order and would be another 2 weeks for it to arrive. So to make my departure deadline I asked them if they could call the vendor back and expedite the order since they never placed it in the first place. He told me I would have to pay the expedite fee. After the manager was rude he told me if I didn't want it to call the vendor back and cancel it directly through them. SO I DID. But Rack Solid decided to replace the order after I cancelled it without my permission. They are STILL refusing to return my $600 for a kit that was never installed and I never got to use on my road trip. All staff was rude and nasty beyond belief on the phone, like the not ordering was my fault and that I was outrageous for even suggesting they expedite it to make my trip when I placed my...