francesca's — Local services in San Marcos

I placed my order on 7-7-24. This was my first time ever shopping at this place. The order was placed for delivery to my home. Yet its now been 17 days and i still have not recieved the order. I finally called the store expecting I would be given some assistance INSTEAD Lyndsay who answered the phone could only tell me she understood my frustration and that I should call corporate bc she couldn't help me. She NEVER offered to take my number and look into it and call me back OR have a manager (Gabby) call me back. NOTHING other than "call corporate" and "I understand your frustration". I even told her, this was my first time ever shopping at this store and yet she did not give two F's or any care in the world. I even asked her if she would be able to check for me or do anything for me and she quickly said no! I even had to say well you haven't even given me the corporate # i should call and only then did she "look" for the number so she could give it to me. As of I was asking for too much!!!! I am beyond disgusted by the treatment. I paid for an item PLUS SHIPPING only for said item to obviously never be shipped. I would hope someone would call me back but considering what I just experiencedI doubt that will happen. THIS IS OUTRAGEOUS the treatment of your customers...

Store was very clean and associates seemed quite friendly until I went to checkout. Associate, Ali, asked for my phone number and I told her I didn’t have a reward program account and didn’t want to start one. She said she still needed it for receipts so I gave her my phone number. Then it prompted me to accept text messages for rewards and I pressed no and let her know again I did not want to be apart of the reward program. She then said well I’ll need your name and email and I said “No. I don’t want to be in the rewards program” and she very rudely said “Fine” and her demeanor and attitude flipped the switch And was very rude the remainder of the transaction. She also proceeded to say “Well you’ll need a receipt to make a return then” and I said “okay that’s fine”.

All in all, Ali needs to accept no...

My wife ordered a dress to be shipped to the store closest to us when the dress arrived at the store it was damaged so we requested a replacement due to manufacturing error and was told it would cost us an additional $21 dollars, my wife paid it, when she told me I went back in to get her a refund because it makes no sense to charge more for a dress we already paid for, due to us needing a new one due to manufacturing errors when I asked the store clerk why it would cost more she explained that the system would not alow her to reduce the price to what we originally paid, thankfully she was still able to give us our $21 dollars back and we just took the damaged dress. I'm very disappointed in the company's system not allowing a replacement to be sent at the same price we paid when the damaged was on...