Nike Factory Store - San Marcos — Local services in San Marcos

Terrible Service!! We’ve lived in the Kyle area for 25+yrs and have always shopped at this location. My husband is a veteran and after years of getting his military discount, they had an issue with it today after we showed more than enough proof that he is. The manager was called and although he was literally feet away from us , it took him a long while to come help us. He was busier standing there , talking to one of his employees rather than helping us. When he finally showed up, he refused to honor a veteran and stated “ some of their rules changed” with a very nonchalant attitude and just walked away, didn’t care that we’ve been customers for decades, expressed to him that we literally used it a month before that and several years before that. I’m really not sure how that individual is considered a manager But the customer service was very disappointing, and no one seemed to care to assist their customers. It really makes the Nike brand look bad. We went to several other stores in that shopping center and have no issues using my husband military discount. We will no longer return to this location. Way to go Nike employees for not honoring a veteran who served for many years in the army. You should be extremely ashamed...

Today August 11th 2024 on a Sunday was a great day to shop the last day of the tax free weekend. I was at the Round Rock outlet store at first when I was looking for a particular sneaker Jordan 7's (1992) retro which wasn't in my size and I needed a 13 the store associate told me the San Marcos store had one left which was great so I called the San Marcos store and got Cam Medina she was great she told me they actually had them and I could get them and she held them for me until I got there and she said to ask for her when I got there and sure enough they were there so I was astatic to get those which I have been keeping my eye on the price for weeks and they eventually went down to a price I was looking for 89.99 -30% off which came down to 62.99 which was awesome the cheapest signature Jordan show I ever bought. Sam was also really nice when I came she helped me as well. I also ended up buying some Roshe runs for my wife at 20.97 which included 30% just a great shopping day all around I won't for get for a long time. Jumped on the highway beat from Round Rock, TX to San Marcos before they closed at 8pm to make it happen thanks again Cam Medina she was the best and Sam also. I will definitely come back to this location...

I have never been so disappointed with a Nike store in my life. I have gone to this store on several occasions in hopes of having a better experience and each time, it seems to get more disappointing.

This time was no different. I went for the tax free weekend and as usual, nothing was organized, shoe boxes were everywhere and they seemed to be short on staff. On top of that, their prices do not seem like outlet prices at all. All of their shoes are overpriced. In fact, I literally went next door to the other shoe store and found better and cheaper shoes. This Nike store only ever has about 3-4 fairly newly released shoes and the selection of kids shoes is horrible, but the prices are jacked up. I buy $100 and up shoes for my kids quite often, but this is not a place I would like to look for a big selection or variety of shoes.

I would honestly say if you want a huge selection for a great price, go to the shoe store right next to this place that starts with a “C”. I don’t want to put names because then my review may be removed.

I will say that the customer service for this Nike store is great. The only thing is, there should be more employees on the floor to...