Gloria's Hallmark Shop — Local services in Santa Clara

Customer service is key to any business, and this place definitely lacks in that department. I purchased a gift for a friend from this shop and a few weeks later, I went back to change it only because when I read the entire message written on the piece I found it inappropriate for the person it was intended for. I asked the lady behind the cashier to just allow me store credit (because it was past the 14-day mark) so that I can pick a similar item from the same brand but with a different message. My tone was very polite, however I was rewarded by a very heavy attitude, banging my receipt on the desk after seeing the date and telling me: "don't you understand it's a 14-day policy and even before 14-days I wouldn't have taken that back because it's a special item!"

Obviously she was not the owner, otherwise she would not have treated a customer like that. It is unfortunate, and I wanted to find the contact information for the owner of that store to let them know, but couldn't get very far, so I feel like this review will do a better job of informing everyone, including the...

Stop tapping on the plastic window and talk to your customer - to the short hair lady staff.

I went to this store trying to find some small gift that I could redeem with Hallmark rewards that I got. The total came up under $5 and I was trying to pay by credit card. The short hair female staff just tapped on the plastic window with notes that no credit card for under $5 and said nothing. During the whole process I was being polite and my families made me aware how unprofessional that taff was.

Talk to the customer and be professional. It's unfortunate this happened in such a lovely store chain.

P.S I also noticed that they unsubscribed my Hallmark offer communication without my approval, so...

ANGRY EMPLOYEE ALERT: The service was horrible I got accused of breaking something by a short haired employee while I was on the other side of the aisle. I didn’t touch anything and a picture frame falls down and cracks 5 seconds after I leave the aisle. She calls in security and changes the subject every time we say she can check the cameras. She starts yelling and putting words in our mouth. She makes us pay for the frame and keeps saying that we broke it. As the security is being professional the lady is being very im professional having a temper after we pay. Be aware...